Concierge Supervisor - Aman New York

Aman Group; New York (NY); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health benefits

401K Plan

Complimentary stays

Staff discounts

Wellness events

Job summary

Aman New York, part of Aman Group, seeks a Concierge Supervisor to lead the concierge team on the desk, supporting the Chef Concierge and Assistant Chef Concierge in daily operations. This hands-on role acts as senior on shift, coordinating with multiple departments to deliver a seamless Aman New York experience.

Applicants should have 3+ years in luxury hotel concierge, with supervisory exposure, and a strong NYC dining and transport network.

Qualifications

• Minimum of three years concierge experience in a luxury hotel, including at least one year in a lead or supervisory capacity.
• Member of the NYC Association of Hotel Concierges (preferred).
• In-depth knowledge of New York City dining, culture, attractions, and transportation; established vendor network.
• Ability to train, delegate, and uphold service standards across a team.

Responsibilities

• Oversee daily operations of the Concierge team and assist leadership.
• Lead pre-shift briefings for VIP arrivals and special occasions.
• Maintain vendor contacts, bookings, and partner information.
• Assist guests with reservations, tickets, and transportation.
• Collaborate with Front Office, Guest Experience, Spa, F&B and Security to deliver seamless service.
• Support guest satisfaction, service recovery and continuous improvements.
• Develop SOPs and training materials; assist with staffing as needed.

Skills

Concierge experience

Team leadership

Customer service

Vendor network

NYC knowledge

Tools

Alice

Opera

Birchstreet

OnTrack

HotSos

Job description

## Concierge Supervisor - Aman New YorkApply: Aman New York - New York City, United States: Full time: Posted Yesterday: JR105398**Location Overview** Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city. **Role**The Concierge Supervisor is a hands-on leader who works the desk while supporting the Chef Concierge and Assistant Chef Concierge in the daily management of the Concierge department. Reporting directly to both, this role helps oversee the concierge team, strengthens departmental procedures and standards, and serves as the senior point of contact on shift, in addition to acting as a liaison between guests and other departments to deliver a seamless Aman New York Experience. This position has an hourly compensation rate of $47.00. **Responsibilities** * Assist the Chef Concierge and Assistant Chef Concierge in overseeing the daily operations of the Concierge team.* Lead pre-shift briefings covering VIP arrivals, special occasions, and outstanding requests.* Maintain and update vendor contacts, booking windows, and partner information for team use.* Assist guests with requests including restaurant reservations, theater tickets, and limousine arrangements.* Maintain the highest quality Guest Profile database, ensuring preferences are captured and shared with the team.* Build and maintain strong relationships with restaurants, venues, transportation providers, and private experience partners.* Coordinate with Front Office, Guest Experience, Spa, Food and Beverage, and Security to deliver seamless service.* Support high guest retention through personalized, proactive service. Follow up and follow through.* Respond to guest and leadership feedback related to Guest Satisfaction, leading service recovery and driving improvements.* Perform other reasonable duties as assigned by the Management Team, Chef Concierge, and Assistant Chef Concierge. **Requirements** * Minimum of three years of concierge experience in a luxury hotel, including at least one year in a lead, trainer, or supervisory capacity (preferred).* Member of the New York City Association of Hotel Concierges.* Member of Les Clefs d'Or USA (preferred).* Demonstrated ability to train, delegate, and uphold service standards across a team.* Excellent written communication skills, with experience creating procedures, training materials, or SOPs.* In-depth knowledge of New York City dining, culture, attractions, and transportation, with an established vendor network.* Proficiency with scheduling tools and hotel systems; Alice, Opera, Birchstreet, OnTrack, HotSos* Strong problem-solving abilities, sound judgment, and a proactive approach to guest service.* Ability to work flexible hours, including evenings, weekends, and holidays.* Must be able to stand for extended periods during daily operations. **Benefits**At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.* *Comprehensive and generously-subsidized health benefits program** *Safe Harbor 401K Plan** *Complimentary Stays at other Aman properties** *Discounts at Aman New York restaurants and Aman Retail online store** *Wellness events throughout the year* If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.