Concierge Supervisor

Four Seasons; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Employee discount

Dry cleaning

Employee meals

Parking

Job summary

Four Seasons Hotel at The Surf Club is seeking a Concierge Supervisor to respond to guest requests quickly, assess needs, and tailor recommendations to deliver exceptional experiences while upholding Four Seasons policies.

You will lead concierge staff to maintain service culture, collaborate with hotel departments, and provide local insights to guests, ensuring smooth operations and memorable stays at this Miami Beach location.

Qualifications

• High school diploma or equivalent.
• Ability to build and maintain positive relationships with guests.
• Calm, clear-headed and composed in pressure situations.
• Strong attention to detail and organization.
• Ability to maintain guest confidentiality.
• Ability to work independently and as part of a team.

Responsibilities

• Lead day-to-day staff performance and coach to meet standards.
• Handle guest interactions with hospitality and professionalism; resolve complaints; provide information on hotel services and local activities.
• Maintain knowledge of city activities and establish vendor contacts to provide tickets and reservations.
• Collaborate with Front Desk, Reservations, Door Staff, Bell Staff and Valet to ensure smooth guest arrivals and departures.

Skills

Customer service excellence

Interpersonal skills

Conflict resolution

Attention to detail

Discretion/confidentiality

Independent work

Team collaboration

Education

High school diploma or equivalent

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role

Concierge Supervisor will respond to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

What you will do

• Takes the lead in day-to-day performance of the staff. Coaches staff to achieve Core and Service Culture standards.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
• Assures that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Works closely with Front Desk, Reservations, Door Staff, Bell Staff and Valet Parking to assure smooth handling of guest arrivals and departures.

What you bring

• High school diploma or equivalent
• Ability to build and maintain positive relationships with all guests
• Ability to remain calm, clear‑thinking, and composed in pressure situations
• Strong attention to detail with excellent organization and follow‑up skills
• Ability to maintain strict guest confidentiality
• Ability to work independently with minimal supervision
• Ability to work cohesively with other departments as part of a team

What we offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking

Schedule & Hours

Full Time Availability

Equal Opportunity Statement

Four Seasons is an Equal Opportunity, Aff iver?? Actually the statement: 'Four Seasons is an Equal Opportunity, Aff iver??

Four Seasons is an Equal Opportunity, Aff iver?? Actually the statement: 'Four Seasons is an Equal Opportunity, Aff iver??