Concierge Specialist: Elevate Vacation Ownership

Vacatia, Inc.; Fort Lauderdale (FL); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Vacatia, Inc. in Fort Lauderdale is seeking a Concierge Specialist dedicated to delivering exceptional service to timeshare owners and guests. You will answer inbound calls, assist with maintenance fees, taxes, and ownership questions, and process payments with accuracy.

Collaborating with resort teams and the Equity Department, you’ll help owners manage their weeks, support exchange memberships, and ensure compliance with company standards while providing a trusted voice across all interactions.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service with professionalism, positivity, and people skills.
• Clear verbal communication and concise written skills.
• Ability to read and interpret contract documentation.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong organizational skills with ability to manage multiple priorities.
• Prompt, reliable, and solution-oriented demeanor.
• Bilingual communication skills are a plus.

Responsibilities

• Answer inbound phone calls from timeshare owners, delivering prompt and professional service.
• Assist owners with questions regarding maintenance fees, real estate taxes, and ownership usage.
• Process maintenance fee and real estate tax payments.
• Create Intent-to-Deposit requests for home weeks with exchange networks such as RCI and Interval International.
• Confirm owner usage weeks and provide exchange identification numbers as needed.
• Make outbound calls for follow-up and resolution support.
• Respond promptly to owner emails and follow up on internal Buzz communications.
• Coordinate with the Equity Department to assist owners in becoming current on maintenance fees or mortgage balances.
• Escalate urgent issues or red flags to leadership as appropriate.
• Partner with Resort General Managers to resolve owner concerns related to their resort experience.
• Maintain accurate documentation and follow company protocols and compliance standards.
• Perform other duties as assigned.

Skills

Customer service

Verbal & written communication

Contract interpretation

Organizational skills

Multitasking

Problem solving

Bilingual a plus

Education

High School Diploma or equivalent

Tools

Salesforce

Cloudbeds

Equiant

Vacatia.com

SPI

Max

Buzz

Jaguar

Email platforms

Job description

Vacatia, Inc. in Fort Lauderdale is seeking a Concierge Specialist dedicated to delivering exceptional service to timeshare owners and guests. You will answer inbound calls, assist with maintenance fees, taxes, and ownership questions, and process payments with accuracy.

Collaborating with resort teams and the Equity Department, you’ll help owners manage their weeks, support exchange memberships, and ensure compliance with company standards while providing a trusted voice across all interactions.