Concierge Spa Front Desk: Upsell & Elevate Guest Experience

Caesars Entertainment; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Caesars Entertainment in Atlantic City seeks a friendly spa front desk associate to manage bookings and guest inquiries with professionalism and energy. You will assist guests, handle payments, and contribute to a positive guest experience across the spa and salon.

Role requires a high school diploma (preferred) and experience in customer service or health/spa environments. Availability for varied shifts and strong multitasking are essential.

Qualifications

• High school diploma or equivalent preferred.
• Previous call center or reservation booking experience preferred.
• Strong customer service and interpersonal skills required.
• Experience in health spa environment preferred.
• Ability to handle multiple duties simultaneously.
• Availability for varied hours and shifts.

Responsibilities

• Manage daily front desk operations for spa appointments and guest requests in a professional manner.
• Handle cash, credit, gift certificates, and room charges for services and retail items.
• Describe spa and salon offerings and upsell relevant services/products.
• Maintain a warm, enthusiastic, and professional attitude with guests and team members.
• Assist training of new staff and follow opening/closing procedures.

Skills

Customer service

Interpersonal skills

Organizational skills

Team player

Multitasking

Education

High school diploma or equivalent

Job description

Caesars Entertainment in Atlantic City seeks a friendly spa front desk associate to manage bookings and guest inquiries with professionalism and energy. You will assist guests, handle payments, and contribute to a positive guest experience across the spa and salon.

Role requires a high school diploma (preferred) and experience in customer service or health/spa environments. Availability for varied shifts and strong multitasking are essential.