Guest Experience & Spa Sales Specialist

Theoceanac; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Exhale Spa in Atlantic City is seeking a friendly Guest Experience Associate to deliver exceptional service while supporting spa operations, membership sales, and retail revenue.

Responsibilities include welcoming guests, handling reservations with Mindbody, processing transactions, and leveraging InfoGenesis for retail and services. The role emphasizes upselling, guest satisfaction, and a polished front desk.

Qualifications

• Excellent customer service and communication skills.
• Experience with Mindbody and InfoGenesis preferred.
• Cash handling and payment processing experience.
• Proven ability to drive sales through consultative recommendations.
• Strong computer proficiency and multitasking in a fast-paced environment.
• HOSPITALITY, spa, fitness, hotel, or retail experience preferred.
• Ability to stand for extended periods of time.

Responsibilities

• Welcome guests and provide an outstanding spa and fitness experience.
• Answer phones, schedule appointments, and manage reservations using Mindbody.
• Process transactions accurately, including cash handling, credit card payments, memberships, and gift cards.
• Utilize InfoGenesis POS systems for retail and service transactions.
• Identify upselling and cross-selling opportunities by recommending services, memberships, packages, and retail products.
• Support membership sales, renewals, and guest retention efforts.
• Maintain a clean, organized front desk and retail boutique area.
• Resolve guest concerns professionally and efficiently.

Skills

Customer service

Communication

Sales-driven

Cash handling

Mindbody

InfoGenesis

POS proficiency

Multitasking

Hospitality industry

Stand for long periods

Tools

Mindbody

InfoGenesis

Job description

Exhale Spa in Atlantic City is seeking a friendly Guest Experience Associate to deliver exceptional service while supporting spa operations, membership sales, and retail revenue.

Responsibilities include welcoming guests, handling reservations with Mindbody, processing transactions, and leveraging InfoGenesis for retail and services. The role emphasizes upselling, guest satisfaction, and a polished front desk.