Concierge/Social Media Manager

Kimberly-Clark Corporation; Chicago (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

Lumi Nails & MedSpa in Chicago seeks a Front Desk Concierge who will greet clients, manage bookings, and support brand and social media efforts. The role combines hospitality with content creation to elevate the guest experience.

You will handle appointments, payments, and client communications, while contributing to Lumi’s online voice and content strategy. This is a hands-on, luxury-brand position in a busy spa environment.

Qualifications

• 1–3 years of front desk or client-facing experience, preferably in a salon, spa, medspa, hotel, or luxury retail environment.
• Strong social media skills with an Instagram account having consistent engagement.
• Content creation ability: comfortable shooting photos and video on an iPhone, editing in Canva or CapCut, and writing engaging captions.
• Excellent communication skills—warm and professional on the phone, in person, in writing, and on social media.
• Highly organized and detail-oriented; able to manage a busy appointment book and multiple client requests.
• Tech-savvy: comfortable learning booking software (Boulevard), POS systems, Google Workspace, Instagram Business, and email marketing platforms.
• Knowledge of or genuine interest in beauty, skincare, nails, and wellness; positive, calm energy on busy days.

Responsibilities

• Greet every client by name with warmth and professionalism; manage the appointment book across providers.
• Handle client communications and payments; apply gift cards, memberships, and packages; upsell services and retail.
• Address client concerns, schedule changes, and cancellations with grace and speed.
• Maintain the front desk, reception area, displays, and refreshment station in Lumi's brand style.
• Create, schedule, and publish content for Lumi's Instagram; edit photos and videos; write captions.
• Monitor reviews and assist email marketing; track basic social metrics for monthly reporting.
• Collaborate with Operations Manager and CEO on brand and social media direction.

Skills

Front desk experience

Social media management

Content creation

Excellent communication

Highly organized

Tech-savvy

Brand awareness in beauty

Tools

Boulevard scheduling

POS systems

Google Workspace

Instagram Business

Email marketing platforms

Canva

CapCut

Job description

Chicago, United States

• Salary $45,000–$55,000 annually depending on experience
• City Chicago
• Country United States

About Us

Lumi Nails & MedSpa is a new luxury nail salon and medical spaopening Fall 2026 in Chicago's South Loop neighborhood at 2111 S.Wabash Avenue. We are building a brand grounded in precision, elevatedcraft, and a calm, refined client experience. Our space, our team, andour service standards are designed to feel one tier above what guestsexpect in this city.

We offer comprehensive services including luxury nail artistry(Russian manicures, gel applications, nail enhancements), medicalaesthetics (injectables, laser treatments, micro-needling), advancedskincare treatments, lash and brow services, and PRF regenerativetherapy. We are not a high-volume production salon — we hire artistswho care about clean structure, finish quality, and the clientrelationship, and we pay and train accordingly.

Job Description

About Lumi

Lumi Nails & MedSpa is a boutique luxury nail salon and medical spa opening in Chicago's South Loop. We offer Russian manicures, luxury pedicures, lash and brow services, HydraFacials, chemical peels, microneedling, neurotoxins, dermal fillers, biostimulators, PRF treatments, and Pico laser—all in a warm, elevated environment built on precision and artistry. We are looking for a Front Desk Concierge who is the first and last impression of Lumi—and who can help us build our brand online.

The Role

You are Lumi's face and voice. You're the first person clients see when they walk in, the voice they hear when they call, and the energy that sets the tone for their entire visit. Beyond the front desk, you'll also support Lumi's social media presence—capturing content, managing posts, engaging with followers, and helping build the brand online. This is a dual role for someone who is equal parts hospitality professional and creative content person. You'll report to the Operations Manager and work closely with the CEO on brand and social media direction.

What You'll Do — Client Experience & Front Desk

Greet every client by name with warmth, professionalism, and genuine hospitality—making them feel like a VIP from the moment they walk in. Manage the appointment book across all providers (nail artists, aesthetician, nurse injector, lash & brow artist) using Boulevard scheduling software. Handle all client communications: phone calls, emails, DMs, text confirmations, appointment reminders, and rebooking follow-ups. Check clients in and out efficiently—confirm services, process payments, and apply gift cards, memberships, and packages. Upsell and cross-sell services and retail products naturally during checkout. Handle client concerns, schedule changes, and cancellations with grace, speed, and a solutions-first approach. Manage the daily waitlist, walk-in requests, and last-minute openings to maximize provider utilization. Keep the front desk, reception area, retail displays, and refreshment station clean, organized, and aligned with Lumi's brand. Open and close the front desk each day.

What You'll Do — Social Media & Content

Create, schedule, and publish content for Lumi's Instagram—Reels, Stories, carousels, and feed posts (3–5x per week minimum). Capture in-salon content: before/after photos, treatment clips, behind-the-scenes moments, team features, and client testimonials (with consent). Edit photos and short-form video using Canva, CapCut, or similar tools while maintaining Lumi's visual brand. Write captions and copy that match Lumi's brand voice—warm, confident, elevated. Manage community engagement: respond to comments and DMs, engage with local accounts, and interact with Chicago-area beauty and wellness creators. Monitor and respond to Google and Yelp reviews. Support email marketing efforts. Track basic social metrics (follower growth, engagement, reach) and report monthly to the CEO. Coordinate educational content with providers and help plan and promote client events.

Requirements

What We're Looking For

1–3 years of experience in a front desk, reception, concierge, or client-facing role—preferably in a salon, spa, medspa, hotel, or luxury retail environment. Demonstrated social media skills: you manage or have managed an Instagram account with a strong aesthetic and consistent engagement. Strong content creation ability: comfortable shooting photos and video on an iPhone, editing in Canva or CapCut, and writing engaging captions. Excellent communication skills—warm and professional on the phone, in person, in writing, and on social media. Highly organized and detail-oriented, able to manage a busy appointment book and multiple client requests. Tech-savvy: comfortable learning booking software (Boulevard), POS systems, Google Workspace, Instagram Business, and email marketing platforms. Knowledge of or genuine interest in beauty, skincare, nails, and wellness. Positive, calm energy even on busy days. Professional appearance and demeanor aligned with a luxury beauty environment. Reliable, punctual, and accountable.

Bonus (Nice to Have)

Experience with Boulevard, Vagaro, or similar salon/spa scheduling software. Experience managing a brand's social media account. Photography or videography skills beyond a smartphone. Experience with email marketing platforms (Mailchimp, Flodesk, Klaviyo). Graphic design skills (Canva Pro, Adobe Express, Photoshop). Knowledge of medspa services. Bilingual (English/Spanish). Familiarity with the South Loop/Bronzeville neighborhood.