Front Bar Lead + Marketing Assistant

FACE FOUNDRIÉ; Ladue (MO); Hybrid; USD 42,000 - 56,000; Full time

Job summary

A local skincare and wellness spa in Ladue is seeking a dynamic Front Bar Lead & Marketing Assistant to oversee guest experiences and support marketing initiatives. This hybrid role includes leading front-of-house operations, managing appointments, and enhancing brand awareness through targeted marketing. Candidates should have a passion for skincare, strong multitasking abilities, and leadership experience in hospitality or retail. This position offers an exciting opportunity to connect with the community both online and in-person.

Qualifications

• 1–2 years of hospitality or retail leadership experience.
• 1 year of marketing experience or education.
• Warm, polished communication and a love for skincare and wellness.

Responsibilities

• Greet guests warmly by name and create a welcoming environment.
• Coordinate, confirm, and manage service appointments.
• Achieve store and individual sales goals for service and retail.
• Execute marketing plans to enhance brand awareness.
• Plan and execute events for client engagement.
• Coordinate, confirm, and manage service appointments
• Align front bar staff schedules with demand/events/holidays
• Promote retail products, services, and memberships
• Execute comprehensive marketing plans to drive foot traffic and brand awareness
• Plan and execute events to increase brand awareness and client bookings

Skills

Strong multitasking

Problem-solving skills

Coaching skills

Warm communication

Skincare knowledge

Education

Marketing coursework

Job description

Overview

FACE FOUNDRIÉ STL is seeking a dynamic Front Bar Lead & Marketing Assistant to be the heartbeat of our guest experience and the spark behind our local magic. This hybrid role blends front-of-house leadership—welcoming guests, guiding our team, and ensuring a seamless spa flow—with creative marketing support such as social content, event planning, and community outreach.

If you love skincare, thrive in a fast-paced environment, and light up at the thought of connecting with our community online and in person, we’d love to meet you!

Key Responsibilities

• Guest Experience & Customer Service
• Greet guests warmly by name and create a welcoming environment
• Ensure a luxury first impression and anticipate client needs
• Assist with booking appointments and answering inquiries
• Educate guests on memberships, promotions, and programs
• Follow up on client satisfaction and encourage rebooking
• Handle concerns professionally before escalating
• Ensure smooth check-in/check-out
• Maintain professionalism in all situations

Appointment Management & Scheduling

• Coordinate, confirm, and manage service appointments
• Handle cancellations/rescheduling promptly
• Optimize schedule daily for business needs
• Align front bar staff schedules with demand/events/holidays
• Make cuts and assign team breaks as needed to support manager
• Communicate schedule changes to staff
• Fill gaps in appointment book

Sales & Performance Goals

• Achieve store & individual sales goals (service, retail, memberships). Promote retail products, services, and memberships
• Identify growth opportunities for staffing and sales
• Follow up on membership retention and feedback

Inventory & Merchandising

• Monitor retail/professional inventory & supply usage
• Receive Orders
• Maintain stock levels and alert for replenishment needs

Marketing

• Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness.
• Utilize various marketing channels, including social media, email campaigns, partnerships, events to promote national and local promotions + brand initiatives
• Event Coordination
• Plan and execute events to increase brand awareness, client bookings, etc. Participate in in-store and off site events to increase brand awareness

Requirements

• 1–2 years of hospitality or retail leadership and 1 year of marketing experience or education
• Strong multitasking, problem-solving, and coaching skills. • Warm, polished communication and a love for skincare and wellness.