Front Desk - Guest Experience Coordinator

NUIQ Wellness Lounge; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Wellness resources

Job summary

NÜIQ Wellness Lounge & Med Spa in Cleveland, Ohio is seeking an exceptional Front Desk Associate to join our growing team. The role centers on delivering warm, polished hospitality and guiding clients through their wellness journey.

As the first and last touchpoint, you will manage appointments with Zenoti, answer inquiries, process payments, and educate clients on services, memberships, and promotions while maintaining a pristine reception area and professional demeanor.

Qualifications

• Medical spa front desk experience is required.
• Experience using Zenoti or similar scheduling and POS software.
• Highly organized and exceptionally detail-oriented.
• Clear, confident, professional communication.
• Comfortable discussing services, products, memberships, and promotions.
• Flexible schedule, including evenings and weekends.

Responsibilities

• Create an exceptional first and last impression for every NÜIQ client.
• Welcome, check in, and check out clients with warmth, professionalism, and attention to detail.
• Manage a busy appointment schedule while maximizing provider availability and maintaining an efficient client flow.
• Answer incoming calls, texts, emails, and client inquiries with confidence and professionalism.
• Become knowledgeable about NÜIQ services, treatments, memberships, products, promotions, and packages.
• Educate clients on relevant services and membership opportunities while helping them navigate their overall NÜIQ experience.
• Schedule and coordinate appointments accurately using Zenoti.
• Process payments, memberships, packages, gift cards, retail purchases, and other point-of-sale transactions.
• Support rebooking, client retention, membership growth, and retail initiatives.
• Communicate closely with providers and the leadership team to keep each day running smoothly.
• Maintain accurate client information and follow established operational procedures.
• Keep the reception area, retail displays, and client-facing spaces polished, organized, stocked, and presentation-ready.
• Help identify and resolve scheduling or client-service issues before they become problems.
• Support special events, promotions, launches, and other NÜIQ initiatives.
• Consistently represent the NÜIQ brand with professionalism, discretion, positivity, and exceptional hospitality.

Skills

Medical spa front desk

Tools

Zenoti

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Wellness resources

Front Desk Associate | Wellness + Medical Aesthetics

NÜIQ Wellness Lounge & Med Spa | Cleveland, Ohio

NÜIQ Wellness Lounge & Med Spa is looking for an exceptional Front Desk Associate to join our growing team.

At NÜIQ, the front desk is far more than a reception area—it is the center of the client experience. From the moment someone walks through our doors to the moment they leave, our Front Desk Associates help set the tone for the level of service, professionalism, and hospitality our brand is known for.

We are looking for someone who is warm, polished, organized, energetic, detail-oriented, and genuinely enjoys connecting with people. The ideal candidate thrives in a fast-paced environment, anticipates what needs to happen next, and understands how important the smallest details are to creating an exceptional client experience.

If you have experience in a medical spa or aesthetics environment and want to be part of an ambitious, growing wellness brand, we would love to meet you.

What You’ll Do

• Create an exceptional first and last impression for every NÜIQ client
• Welcome, check in, and check out clients with warmth, professionalism, and attention to detail
• Manage a busy appointment schedule while maximizing provider availability and maintaining an efficient client flow
• Answer incoming calls, texts, emails, and client inquiries with confidence and professionalism
• Become knowledgeable about NÜIQ services, treatments, memberships, products, promotions, and packages
• Educate clients on relevant services and membership opportunities while helping them navigate their overall NÜIQ experience
• Schedule and coordinate appointments accurately using Zenoti
• Process payments, memberships, packages, gift cards, retail purchases, and other point-of-sale transactions
• Support rebooking, client retention, membership growth, and retail initiatives
• Communicate closely with providers and the leadership team to keep each day running smoothly
• Maintain accurate client information and follow established operational procedures
• Keep the reception area, retail displays, and client-facing spaces polished, organized, stocked, and presentation-ready
• Help identify and resolve scheduling or client-service issues before they become problems
• Support special events, promotions, launches, and other NÜIQ initiatives
• Consistently represent the NÜIQ brand with professionalism, discretion, positivity, and exceptional hospitality

Who We’re Looking For

Medical spa front desk experience is required.

• Has previous front desk experience in a medical spa, aesthetics practice, plastic surgery office, dermatology practice, or similar environment
• Has experience using Zenoti or comparable medical spa scheduling and point-of-sale software
• Is highly organized and exceptionally detail-oriented
• Communicates clearly, confidently, and professionally
• Is comfortable discussing services, products, memberships, and promotions with clients
• Has a natural hospitality mindset and genuinely enjoys taking care of people
• Can multitask and remain composed when the environment gets busy
• Takes initiative rather than waiting to be told what needs to be done
• Understands the importance of accuracy, follow-through, and accountability
• Works well as part of a team and communicates effectively with providers and leadership
• Presents themselves in a polished, professional manner
• Has a genuine interest in aesthetics, skincare, wellness, and the NÜIQ brand
• Is dependable and available to work a flexible schedule, including evenings and weekends

This Role Is a Great Fit If You…

Love creating memorable experiences for people. Notice details others miss. Enjoy being busy and staying organized. Are comfortable talking to clients and making recommendations. Take ownership of your responsibilities. Appreciate high standards. And want to grow with a company that is continuing to evolve.

We are not looking for someone who simply wants to sit at a front desk.

We are looking for someone who wants to become an important part of the NÜIQ experience.

About NÜIQ

NÜIQ Wellness Lounge & Med Spa is a modern, growing wellness and medical aesthetics brand located in Cleveland, Ohio.

We bring together advanced aesthetics, skin health, regenerative treatments, and medical wellness in an elevated, welcoming environment designed to help our clients look better, feel better, and invest in their overall well-being.

Our services include injectables, advanced laser and skin treatments, regenerative aesthetics, IV therapy, hormone optimization, medical weight management, and professional skincare.

We believe exceptional results should be matched by an exceptional experience—and that experience begins the moment a client walks through our doors.

If you are passionate about aesthetics and wellness, thrive around people, and want to be part of a team building something special in Cleveland, we would love to hear from you.