Concierge Security Supervisor

Garda World Security; Dundalk (MD); On-site; Full time

Job summary

GardaWorld Security is hiring a Concierge Security Officer in Sparrows Point, MD. This full-time role involves monitoring security systems, documenting incidents, and leading a team of Security Officers. Competitive pay and comprehensive benefits are offered, including medical and dental insurance, 401(k), and career growth opportunities.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Matching

Paid Time Off

Paid Holidays

Disability Coverage

Life Insurance

Uniform Provided

Qualifications

• 3+ years of progressive leadership experience in security or military.
• Valid driver's license and CPR certification required.

Responsibilities

• Monitor security systems and document incidents.
• Conduct regular patrols and respond to potential threats.
• Lead and train site-level Security Officers.

Skills

Observation Skills

Attention to Detail

Report Writing

Leadership

Technology Proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Security Software (WinTeam)

Training Platforms (LMS/Vector)

Job description

Job Description

GardaWorld Security Services is Now Hiring a Concierge Security Officer!

Ready to suit up as a Concierge Security Supervisor?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Security Officer – Concierge, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.

What’s in it for you:

• Site Location: Sparrows Point, MD
• Set schedule:
  • FULL-TIME
  • 8:00AM-4:00PM MONDAY - FRIDAY
• Competitive hourly wage of $25.81 / HOUR (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities of Concierge Security Supervisor

• Monitor security systems to detect any suspicious activity
• Document observed events and incidents, writing detailed reports
• Respond quickly to incidents or potential threats
• Conduct regular patrols to ensure the safety of the premises
• Control access to secure areas and verify the identities of visitors
• Analyze security systems to identify potential vulnerabilities or malfunctions
• Collaborate with law enforcement in case of serious situations or emergencies
• Ensure the safety and protection of individuals and property
• Work a minimum of 8 hours in each frontline post (e.g., Screening Officer, Rover, Control Desk) every 6 months.
• Participate in quarterly service reviews and performance reporting with the client.
• Perform monthly training audits and submit results to the Regional Training Manager.
• Monitor scheduling, staffing levels, and overtime to ensure budget compliance.
• Assist with recruiting, onboarding, and certification of new hires at the site.
• Implement incident escalation protocols and ensure timely, accurate reporting.
• Conduct regular post inspections, performance evaluations, and coaching sessions.
• Ensure all personnel files, training records, and compliance trackers are current and audit ready.
• Lead, train, and support all site-level Security Officers and Supervisors

Qualifications of a Concierge Security Supervisor

• Be authorized to work in the U.S.
• Be able to provide documentation of High School Diploma or GED
• Be able to ace (and pass) an extensive screening process
• Strong report writing skills
• Sharp visual activity and exceptional concentration skills
• Strong proficiency with technology
• 3+ years of progressive leadership experience in security, military, logistics, or facility management.
• You have a valid driver's license.
• You are 21 years of age or older.
• Prior experience managing large-scale security operations at logistics, warehouse, or distribution centers.
• You have a valid CPR certification.
• Proficient with Microsoft Office, security software (WinTeam), and training platforms (LMS/Vector).
• Emergency response and incident command experience.

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License Number: 106-4287

Qualifications

Education