Concierge Security Officer

Certis; Friendly (MD); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking dedicated Concierge Security Officers to enhance safety and service in a corporate environment. This exciting role involves greeting visitors, managing security protocols, and responding to incidents while ensuring exceptional customer service. You will be the first point of contact, fostering relationships and addressing client needs. If you have a passion for security and service, along with the required qualifications, this is a fantastic opportunity to join a dynamic team and make a real impact in a rewarding career. Embrace the challenge and apply today to be part of a proactive work culture!

Qualifications

• Minimum 2 years of experience in a similar security role.
• Must possess PV or NV2 Security Clearance.

Responsibilities

• Ensure safety and security through internal and external patrols.
• Manage visitor check-ins and respond to inquiries.

Skills

Verbal and written communication skills

Customer service skills

Interpersonal skills

Ability to handle emergencies

Flexibility to work shifts

Education

Certificate II in Security Operations

Current First Aid Certificate

Tools

Gallagher

Forcefield

Genetec

Tru Vision

Job description

Job Type: Full-time / Casual
Shifts: Day and Night Shifts (12-hour shifts)
Clearance Required: PV or NV2 Security Clearance

Are you ready to step into a role where every day brings a new challenge? We are on the lookout for dynamic and professional individuals to join our team as Concierge Security Officers. Play a crucial role in ensuring the safety, security, and smooth operation of a corporate environment while delivering exceptional customer service. If you're passionate about both security and service, this is the role for you!

Your Mission, Should You Choose to Accept:

• Greet internal and external customers, sign in visitors, and ensure a seamless check-in process.
• Handle incoming calls, respond to inquiries, and forward calls to the relevant team members.
• Book and manage meeting rooms through an online system to ensure smooth operation.
• Assist with CCTV footage requests and conduct routine floor checks to ensure safety.
• Conduct car park patrols and ensure all areas are secure.
• Provide escorts for guests and contractors, ensuring they have appropriate access.
• Monitor site access, ensuring unauthorized individuals do not enter.
• Provide regular updates to clients regarding service delivery progress.
• Develop strong relationships with the client and foster an excellent work culture.
• Address client complaints, ensuring all issues are resolved and documented effectively.
• Suggest process improvements to enhance service delivery and team performance.
• Write detailed and clear incident reports, hazard reports, and shift logs.

Security Officer Duties:

• Conduct internal and external patrols, ensuring the safety of the premises.
• Supervise and escort contractors/vendors, maintaining security protocols.
• Respond to incidents including medical emergencies, fire alarms, and lockdown situations.
• Manage locker facilities, report faults, and ensure security systems are functioning.
• Handle investigations and spot checks, ensuring compliance with security procedures.

What You Bring to the Table:

• Security Clearance: PV or NV2 Security Clearance is a MUST!
• Experience: Minimum of 2 years of experience in a similar role, preferably within a commercial or corporate setting.
• Security License & Certification: Current ACT Security License and Certificate II in Security Operations.
• First Aid Certification: Current First Aid Certificate.
• Citizenship: Australian citizenship due to government clearance requirements.
• Skills & Qualifications:
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Flexibility to work both day and night shifts, including weekends and public holidays.
• Experience with security systems (e.g., Gallagher, Forcefield, Genetec, Tru Vision) is a plus.
• Ability to remain calm under pressure and handle emergencies efficiently.
• Valid ACT Driver's License.

Ready to Join Our Team:

If you're looking for a role that combines customer service and security, and you're ready to contribute to a positive and proactive work environment, then we want to hear from you. Apply today and take the first step toward an exciting and rewarding career with us!