Concierge Security Manager: Lead Security Operations

Arctic Wolf; Eden Prairie, Northern (MN, KY); Hybrid; USD 133,000 - 222,000; Full time

Benefits offered by this job

Equity for all employees

Flexible time off

401k match

Training and career development

Job summary

Arctic Wolf in Eden Prairie, MN seeks a Manager, Concierge Security to lead large dispersed teams of Concierge Engineers, define processes, and deliver high-quality customer experiences in security operations. You will collaborate with Customer Success, R&D and Sales Operations, drive innovation, report performance metrics, and ensure rapid containment of threats through automation.

The role requires 5+ years in Cybersecurity, leadership in Security Operations, cloud experience (AWS/Azure), and

Qualifications

• Bachelor's degree in Information Systems, Computer Science or related field.
• Relevant cybersecurity certifications preferred.
• Experience leading Security Operations in a global organization.

Responsibilities

• Lead and train dispersed Concierge Engineers teams.
• Define internal processes and ensure cross-team integration.
• Collaborate with Customer Success, R&D and Sales Operations to ensure service delivery.
• Develop and report performance metrics showing impact and risk reduction.

Skills

Security leadership

Threat hunting

Communication

Cloud: AWS

Cloud: Azure

Data privacy

Governance & risk

Education

Bachelor's degree in Information Systems/CS or related

Cybersecurity certifications

Tools

AWS

Azure

Job description

Arctic Wolf in Eden Prairie, MN seeks a Manager, Concierge Security to lead large dispersed teams of Concierge Engineers, define processes, and deliver high-quality customer experiences in security operations. You will collaborate with Customer Success, R&D and Sales Operations, drive innovation, report performance metrics, and ensure rapid containment of threats through automation.

The role requires 5+ years in Cybersecurity, leadership in Security Operations, cloud experience (AWS/Azure), and