Global Concierge Security VP — AI-Driven, White-Glove Cybercare

Arctic Wolf Networks, Inc.; San Antonio (TX); On-site; USD 218,000 - 326,000; Full time

Benefits offered by this job

Flexible time off

401(k) match

Comprehensive private benefits

Job summary

Arctic Wolf Networks, Inc. is seeking a Vice President of Concierge Services to lead a premium cybersecurity experience, managing a global concierge program driven by AI and data. The ideal candidate will have over 12 years of experience in cybersecurity with a strong background in SOC operations.

Responsibilities include defining and executing a vision for the concierge program, modernizing operations, and fostering relationships with senior customer stakeholders. A comprehensive benefits package and variable compensation are included.

Qualifications

• 12+ years in cybersecurity or security operations.
• 7+ years leading customer-facing teams.
• Strong knowledge of SOC operations and security tools.

Responsibilities

• Define and execute a vision for a global concierge program.
• Modernize operations using AI and automation.
• Act as a trusted advisor to senior customer stakeholders.

Skills

Cybersecurity

Leadership

Collaboration

AI Leveraging

Crisis Management

Metrics-Driven Decision Making

Education

MBA or cybersecurity certifications (CISSP, CISM, GIAC)

Tools

SIEM

SOAR

EDR/XDR

Job description

Arctic Wolf Networks, Inc. is seeking a Vice President of Concierge Services to lead a premium cybersecurity experience, managing a global concierge program driven by AI and data. The ideal candidate will have over 12 years of experience in cybersecurity with a strong background in SOC operations.

Responsibilities include defining and executing a vision for the concierge program, modernizing operations, and fostering relationships with senior customer stakeholders. A comprehensive benefits package and variable compensation are included.