Concierge | Recovery

Avera McKennan; United States; On-site; USD 24,000 - 30,000; Full time

Job summary

Avera McKennan Hospital is seeking a patient-facing coordinator to greet patients, families and visitors, and to serve as an information resource. You will collaborate with departments to ensure accurate information and promote available services.

Responsibilities include assisting with technology needs, room scheduling, and supporting process improvements while maintaining a welcoming, efficient environment.

Qualifications

• High school or equivalent required with 1–3 years in health care, hospitality, or customer service.
• Strong ability to communicate clearly and listen effectively.
• Experience working in a multidisciplinary team preferred.

Responsibilities

• Greet and direct internal and external customers, including patients and families.
• Serve as information resource and navigator for patients, families, staff, and community.
• Promote services and keep information current across departments.
• Provide technology support for scheduling, equipment, and setup needs.
• Identify trends and suggest service improvements.

Skills

Communication skills

Customer service

Teamwork

Education

High School diploma or GED

Bachelor's degree

Job description

Location: Avera McKennan Hospital
Worker Type: Regular
Work Shift: Primarily days with possible weekends/evenings/holidays (United States of America)
Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $17.50 - $21.50

Position Highlights You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Accountable for greeting and providing helpful direction to internal and external customers, including patients and families.

What you will do

• Highly visible as the person responsible for greeting patients, families, visitors, and other customer groups.
• Serves as an information resource and is the navigator for patients, families, staff, and the community.
• Promotes services within the facility and/or department, collaborating with the appropriate departments to ensure that information is current and up to date.
• Provides technology support by assisting with technology needs, room scheduling, equipment needs, room set-up and tear down as needed.
• Seeks to identify trends of inquiry and make recommendations regarding gaps of service and ideas for process improvement.

Essential Qualifications The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience: High School or GED Equivalent 1-3 years experience in health care, program administration, hospitality or customer service industry

Preferred Education, License/Certification, or Work Experience: Bachelor's

Expectations and Standards

Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community. Promote Avera's values of compassion, hospitality, and stewardship. Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. Maintain confidentiality. Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members.

Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.