Concierge / Receptionist

HorseShoe Beverage Company; Neffsville (PA); On-site; USD 17,000 - 25,000; Part time

Job summary

Brethren Village Retirement Community in Lititz, PA is seeking a part-time Concierge to serve as the primary contact for Residents and guests. You will greet visitors, answer inquiries, and provide administrative support with data entry and navigational assistance around the campus.

The role requires a high school diploma or GED, dependable attendance, and strong computer skills (Word, Excel, Outlook). Prior concierge/reception experience is preferred, and weekend work may be required with

Qualifications

• Requires a high school diploma or GED.
• Must demonstrate dependable attendance standards.
• Ability to read and complete online training.
• Professional and friendly interaction with colleagues and residents.

Responsibilities

• Greet and welcome visitors to Brethren Village and direct inquiries.
• Respond to phone calls and requests for information promptly and courteously.
• Provide general administrative support and data entry tasks for projects and events.
• Track information using computer programs and apps and assist with ongoing tasks.

Skills

Customer service

Communication

Data entry

Attention to detail

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Job description

Thank you for applying with Brethren Village.

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Brethren Village Retirement Community, in Lititz, PA, is seeking a Concierge for part-time employment.

Our Concierge team provides a variety of services to Residents, in a helpful and efficient manner. The Concierge serves as the primary point of contact for Residents and guests of Brethren Village, and provides exceptional service at all times.

The Concierge greets and welcomes visitors to Brethren Village; directs visitors and delivery personnel; provides assistance to our Residents with a variety of issues, or directs their inquiries to others as appropriate; responds to numerous phone calls and requests for information and assistance in a prompt and courteous manner; tracks information using computer programs and apps; accurately completes data entry; provides general administrative support for projects and events, working collaboratively with staff from various departments.

Work Schedule:

• Part-time: day shift; typically 8 to 16 hours per week; work days and hours may vary from week to week
• Occasional weekend work may be required (Brethren Village provides an extra $1.00 per hour for weekend work)

Requirements

Core Requirements:

• a high school diploma or G.E.D.
• dependability: ability and willingness to meet attendance standards
• the ability to read and to complete online training independently
• ability and willingness to consistently work in a safe and alert manner, and to report to work fit for duty; commitment to wearing protective equipment as required for the position, and adhering to all health and safety standards
• the ability and willingness to interact in a professional and friendly manner with colleagues
• the ability to provide exceptional service to others
• ability and willingness to represent Brethren Village and carry out responsibilities in a manner aligned with our core values of caring, integrity, stewardship, and excellence

Additional Requirements for This Position:

• at least 1 year of prior, related experience as a receptionist, office or administrative assistant, customer service specialist, or concierge
• must be comfortable interacting with campus visitors, older adult Residents, and staff
• must provide exceptional customer service at all times, and deal with difficult situations in a professional and courteous manner
• must possess effective computer skills: the ability to use applications and databases independently; work proficiently with Word, Excel, and Outlook email
• must be able to remain calm in a fast-paced environment; must be able to work effectively with interruptions
• must handle petty cash in a responsible manner
• must exhibit accuracy with work, including data entry
• flexibility with work schedule
• ability to carry and deliver mail and packages throughout the campus if needed

For the health and safety of all members of our community, Brethren Village maintains a drug-free, alcohol-free, and tobacco / smoke-free work environment.

Offers of employment are contingent on successful completion of a professional / employment reference check; verification of education and credentials as applicable to the position; a post-offer criminal background screen; a post-offer physical exam, drug screen, and TB test.

Please note: Applicants who are offered employment must be able to attend a 2 to 3 hour pre-employment appointment during a weekday morning or early afternoon, including an off-site physical exam, and participate in an orientation session from 7:30 a.m. - 4:00 p.m. on a Monday.

Summary

At Brethren Village Retirement Community, our Team Members provide the highest-quality care and exceptional hospitality to each Resident.

Brethren Village Team Members work in our Skilled Nursing Facility and Rehabilitation Center; our Personal Care and Memory Support areas; our fine and casual Dining areas; and in the many other departments that provide services to our Residents and maintain our facilities and grounds.

• work with a purpose; you will have the ability to make a positive difference each day in the lives of our Residents
• stable employment; Brethren Village has been in operation for over 125 years
• a wide-variety of full-time and part-time positions and work schedules, to meet your needs
• thorough, paid on-the-job training, and ongoing professional development opportunities
• the opportunity to apply for positions throughout our facilities, for your career growth
• appreciation events for Team Members
• competitive wages
• generous paid time-off benefits for eligible Team Members
• comprehensive health and prescription drug coverage with low premiums; free mental health counseling; dental and vision coverage; life and disability insurance coverage for eligible Team Members
• employer-funded contributions to a retirement savings plan
• free use of onsite fitness facilities and our indoor pool
• the convenience of onsite dining venues, with discounts for Team Members
• an on-site child care center with discounted tuition
• clean, well-maintained, and well-managed facilities
• a beautiful campus setting located in the vibrant small city of Lititz, PA, with easy access to major metropolitan areas as well as rural areas

Brethren Village is proud to have a diverse, inclusive community where all Residents and Team Members are treated with dignity and respect. As an Equal Opportunity Employer, Brethren Village does not discriminate in its hiring or employment practices on the basis of gender, gender-identity, sex, sexual orientation, race or ethnicity, color, national origin, religion, age, disability or use of a service animal, genetic information, caregiving responsibilities, pregnancy, family, or marital status.