Concierge Receptionist

Compass Senior Living; Eugene (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Vacation and sick time from day one

401(k) after 90 days with employer-mat

Wellness and fitness resources

Early access pay options

Career growth through training

Job summary

Compass Senior Living in Eugene, OR is seeking a friendly Concierge/Receptionist to greet visitors, answer questions, and support sales, marketing, and the business office. You will manage the lobby experience and help create positive experiences for residents and families.

This role emphasizes excellent communication, organization, and teamwork, with responsibilities including answering phones, directing inquiries, and assisting with events and daily tasks while upholding the community's core

Qualifications

• Answering calls and greeting visitors.
• Provide support to sales, marketing and business office.
• Maintain a neat, welcoming lobby and assist with events.

Responsibilities

• Answer incoming calls and take messages.
• Greet elders, families, visitors, and staff in person and on the phone.
• Assist leadership with Life Enrichment, Marketing and accounting tasks (events, mail, invoices).
• Monitor entry area for visitors and guests; keep it neat and inviting.
• Receive and send packages; help elders with questions.

Skills

Customer service

Telephone handling

English proficiency

Teamwork

Organizational skills

Education

High school diploma

Job description

CONCIERGE/RECEPTIONIST, join us on our mission to create a senior living revolution where compassion meets innovation!

Who We Are

We are a company built upon a common belief that senior living communities can and should be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey with us knowing we are making the world of elderhood better together. Our individual differences, life experiences, knowledge, unique capabilities, and talent are significant to our culture, resident experience, and achievements!

What You'll Do

The Concierge/Receptionist provides exemplary customer service in a friendly and professional manner. You are responsible for graciously greeting visitors, addressing the questions or concerns of prospective or current elders and families, and providing support to sales and marketing and the business office. The Concierge pays attention to details and uses creativity to create positive experiences with current and prospective elders by managing the lobby experience for all visitors.

• You will answer incoming calls and take messages.
• You will greet elders, families, visitors, and team members, in person and on the phone, answering questions and creating a friendly, positive environment for all.
• As requested, you will assist other leadership team members to support the Life Enrichment, Marketing, and accounting tasks. (Events, directing calls for marketing, receiving invoices, sorting mail, etc.)
• You will monitor the entry area for visitors and guests, ensuring a neat, clean, inviting entry.
• You will receive and send packages for elders, assisting them with questions and concerns as requested.
• You will represent your community by role-modeling our core values of goodness, loyalty, faith, and fun.

What You Will Bring

• You will bring kindness and a desire to work with the elderly; enjoy working with people in general.
• You will be a resourceful and strong problem-solver.
• You will be able to work well with people in emotional or stressful situations.
• You will bring organizational and follow-up skills and the ability to manage multiple priorities.
• You will have previous experience answering telephones and/or in a customer service role.
• You will be willing to learn and work within a team environment.
• You will have good verbal communication and the ability to read, write, and speak English with residents and coworkers who only speak English.
• You will be able to pass a criminal background check.
• You will have the ability to perform job responsibilities with or without accommodation.

What We Offer

• Benefits for all team members, regardless of employment status:
• Accrue vacation and sick time starting your first day!
• 401(k) retirement savings plan after 90 days, with employer match after one year.
• Financial wellness education program.
• Wellness and Fitness Resources with savings discounts.
• Early access pay options
• Career growth through ongoing training programs and mentorship opportunities.
• Additional benefits for full-time team members
• Medical, Dental, Vision, and Voluntary Benefit options
• Employee and Family Assistance Program to support your emotional wellness.
• Education reimbursement program.