Weekend Concierge Receptionist

Callahan Village - Roseburg , OR; Roseburg (OR); On-site; USD 1,929,000 - 3,031,000; Part time

Benefits offered by this job

Accrue vacation and sick time starting

401(k) retirement plan after 90 days

Financial wellness education program

Wellness and fitness resources with–s

Early access pay options

Career growth and mentorship

Job summary

Callahan Village - Roseburg, located in Roseburg, OR, is seeking a Weekend Concierge/Receptionist to deliver exceptional customer service to Elders and families. You will welcome visitors, answer calls, and support the sales, marketing, and business office teams with various tasks.

The role emphasizes creating a positive lobby experience, handling inquiries, and collaborating with staff while upholding our core values of compassion and respect for residents. Weekend availability is required.

Qualifications

• Experience in a customer service role preferred.
• Ability to greet visitors warmly and answer questions.
• Strong verbal and written communication in English.

Responsibilities

• Greet visitors and Elders in a friendly, professional manner.
• Answer incoming calls and take messages.
• Assist sales, marketing, and business office with tasks as needed.
• Monitor lobby area, keeping it neat and welcoming.
• Receive and sort packages for Elders; address questions/concerns.

Skills

Customer service

Telephone handling

English proficiency

Team collaboration

Multitasking

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

WEEKEND CONCIERGE/RECEPTIONIST

join us on our mission to create a senior living revolution where compassion meets innovation!

Who We Are

We are a company built upon a common belief that senior living communities can and should be places of vibrancy and life. We honor, recognize, and empower the extraordinary team members on this journey with us knowing we are making the world of elderhood better together. Our individual differences, life experiences, knowledge, unique capabilities, and talent are significant to our culture, resident experience, and achievements!

What You’ll Do

The Concierge/Receptionist provides exemplary customer service in a friendly and professional manner. You are responsible for graciously greeting visitors, addressing the questions or concerns of prospective or current elders and families, and providing support to sales and marketing and the business office. The Concierge pays attention to details and uses creativity to create positive experiences with current and prospective elders by managing the lobby experience for all visitors.

As a Concierge/Receptionist, you can expect a range of responsibilities and tasks. Here are some general expectations:

• You will answer incoming calls and take messages.
• You will greet elders, families, visitors, and team members, in person and on the phone, answering questions and creating a friendly, positive environment for all.
• As requested, you will assist other leadership team members to support the Life Enrichment, Marketing, and accounting tasks. (Events, directing calls for marketing, receiving invoices, sorting mail, etc.)
• You will monitor the entry area for visitors and guests, ensuring a neat, clean, inviting entry.
• You will receive and send packages for elders, assisting them with questions and concerns as requested.
• You will represent your community by role‑modeling our core values of goodness, loyalty, faith, and fun.

What You will Bring

• You will bring kindness and a desire to work with the elderly; enjoy working with people in general.
• You will be a resourceful and strong problem-solver.
• You will be able to work well with people in emotional or stressful situations.
• You will bring organizational and follow‑up skills and the ability to manage multiple priorities.
• You will have previous experience answering telephones and/or in a customer service role.
• You will be willing to learn and work within a team environment.
• You will have good verbal communication and the ability to read, write, and speak English with residents and coworkers who only speak English.
• You will be able to pass a criminal background check.
• You will have the ability to perform job responsibilities with or without accommodation.

What We Offer

• Benefits for all team members, regardless of employment status:
  • Accrue vacation and sick time starting your first day!
  • 401(k) retirement savings plan after 90 days, with employer match after one year.
  • Financial wellness education program.
  • Wellness and Fitness Resources with savings discounts.
  • Early access pay options
  • Career growth through ongoing training programs and mentorship opportunities.
• Additional benefits for full‑time team members
  • Medical, Dental, Vision, and Voluntary Benefit options
  • Employee and Family Assistance Program to support your emotional wellness.
  • Education reimbursement program.

If you are guided by goodness, loyalty, faith, and fun and think you would be a good fit for our organization, we would love to talk with you! With a resume or an application, you are one step closer to this exciting opportunity!

Full‑Time/Part‑Time Part‑Time

Division Callahan Village - Roseburg , OR

Location Callahan Village

About the Organization We believe trusting relationships are a basic human need and the strongest foundation for caring for one another. Our decisions are guided by goodness, loyalty, faith, and fun. This is our True North. We create communities where elders, families, and employees are growing, teaching, and formulating new memories. Together we are discovering, experimenting, and contributing. We trust one another to do the right thing in the spirit of honor and love.

This position is currently accepting applications.