Concierge PT Overnight

WRMC, Inc.

Austin (TX)

On-site

USD 50,000 - 55,000

Part time

14 days+

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Job summary

A leading HOA management firm in Austin is seeking a part-time concierge to provide excellent customer service, maintain safety standards, and manage resident relations during nights and weekends. The ideal candidate is outgoing, detail-oriented, and enjoys working independently within the community. This role requires strong communication skills and the ability to manage emergencies effectively.

Qualifications

Physical ability to lift 30-50lbs.
Ability to communicate effectively in spoken and written word.
Ability to respond quickly to emergencies.

Responsibilities

Control access to the building and manage resident relations.
Respond to resident concerns and complaints professionally.
Maintain daily shift notes and handle deliveries.
Ensure a safe and secure environment for all.

Skills

Customer service skills

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

1 day ago Be among the first 25 applicants

LOCATION: Downtown Austin - Rainey Street District

SCHEDULE: Part-Time | Fridays and Saturdays 11:45 pm - 7:45 am

About Us

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.

About The Role

Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision. These include multi-tasking, e-mailing, telephone etiquette, taking and communicating important messages, learning, and using resident, guest and vendor names and using them consistently. Identifying and organizing resources to provide a high level of personal service that is expected by our residents, their families, and other guests.

What You'll Do

Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members
Identifies and clarifies the residents' needs and desires. Answers questions and provides solutions
Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
Assists residents in scheduling access for authorized vendors to provide services within units
Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential
Able to understand and react quickly and effectively to any emergency
Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager
Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Accurately maintains daily shift notes into Building Link system
Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits
Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate
Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge

Requirements

EDUCATION/EXPERIENCE

High school diploma or equivalent

What You Need To Succeed

Physical demands include the ability to lift 30-50lbs
Standing, sitting, and walking
Ability to work at a personal computer, as well as talking on the phone, for extended periods of time
Ability to quickly and easily navigate the building as required to meet job functions
Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building,
Ability to respond to emergencies promptly
Communicate, receive and exchange ideas and information using both spoken and written word
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Seniority level