Concierge (Full-Time) | Luxury Residential - Downtown Austin

WRMC, Inc.; Austin (TX); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

EAP

Identity theft protection

Pet insurance

Retirement

PTO

Job summary

Worth Ross Management Company (WRMC) is seeking a polished Concierge for our luxury Downtown Austin community. You will greet residents, guests, and vendors, manage access, and deliver elevated service with discretion.

You thrive in a fast-paced, high-touch environment, maintain confidentiality, and coordinate with vendors while ensuring privacy and exceptional resident experiences. Strong communication and a professional demeanor are essential.

Qualifications

• High school diploma or equivalent required.
• Prior hospitality or concierge experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet residents, guests, and vendors.
• Manage building access and check-ins.
• Assist residents with questions and coordinate vendor access.
• Maintain confidentiality and resident privacy at all times.
• Respond to resident concerns and emergencies as needed.
• Log daily activity, packages, and deliveries.
• Contribute ideas to improve resident experience.
• Follow up to resolve issues promptly.

Skills

Customer service

Hospitality

Communication

Multitasking

Discretion

Education

High school diploma or equivalent

Tools

Property management systems

Job description

• LOCATION: 360 Condominiums | Downtown Austin - Market District/Seaholm District (Near Republic Square)
• SCHEDULE: Full-time | Afternoon shift 3:30 PM - 12:00 AM | 5 days a week, including one weekend day

About Us

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

About The Role

We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury multifamily community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.

What You’ll Do

• Provide warm, professional service to residents, guests, and vendors
• Manage building access and guest/vendor check-ins
• Assist residents with questions, requests, and coordination of authorized vendor access
• Maintain confidentiality and uphold resident privacy at all times
• Respond effectively to resident concerns and emergency situations, escalating when needed
• Log daily activity, packages, and deliveries accurately in BuildingLink
• Contribute ideas to enhance services and improve the resident experience
• Support resident relations through timely follow-up and issue resolution

Requirements

Education & Experience

• High school diploma or equivalent required
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred

What You Need To Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment
• Excellent communication and interpersonal skills
• High attention to detail and ability to multitask independently
• Comfort using technology such as email and concierge or property management systems
• Professional judgment, discretion, and a calm, solution-oriented mindset
• Flexibility to work varying schedules, including weekends and holidays

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement
• Paid Time Off (PTO)