Concierge (FT- Afternoons) | High-Rise Residential | Rainey Street

WRMC, Inc.; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

EAP

Identity theft protection

Pet insurance

Retirement

PTO

Job summary

Worth Ross Management Company (WRMC) is seeking a polished Concierge for our luxury residential community in Downtown Austin, TX. You will greet residents, guests, and vendors, manage access, and be the trusted front-line contact.

The role requires discretion, superb customer service, and the ability to handle high-touch requests in a fast-paced environment. Schedule: Full-Time, Monday–Friday, 4:00 PM–12:00 AM, on-site.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality or luxury residential concierge preferred.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions and coordinate authorized vendor access.
• Maintain confidentiality and uphold resident privacy.
• Respond to resident concerns and emergencies, escalating when needed.
• Log daily activity, packages, and deliveries in BuildingLink.
• Suggest ideas to enhance services and improve resident experience.
• Support resident relations with timely follow-up and issue resolution.

Skills

Customer service

Hospitality

Communication

Attention to detail

Multitasking

Discretion

Judgment

Tech proficiency

Education

High school diploma

Tools

BuildingLink

Email

PMS

Job description

• LOCATION: 70 Rainey | Downtown Austin - Rainey Street District
• SCHEDULE: Full-Time | Monday - Friday: 4:00 PM - 12:00 AM

• LOCATION: 70 Rainey | Downtown Austin - Rainey Street District
• SCHEDULE: Full-Time | Monday - Friday: 4:00 PM - 12:00 AM

About Us

Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.

About The Role

We are seeking a polished and service-oriented Concierge to be the welcoming presence of our luxury residential community. This role is ideal for a professional who takes pride in delivering elevated resident experiences, values discretion, and thrives in a fast-paced, high-touch service environment.

As a Concierge, you will greet residents, guests, and vendors, manage building access, and serve as a trusted point of contact for daily needs while ensuring privacy, professionalism, and exceptional service at all times.

What You'll Do

• Provide warm, professional service to residents, guests, and vendors
• Manage building access and guest/vendor check-ins
• Assist residents with questions, requests, and coordination of authorized vendor access
• Maintain confidentiality and uphold resident privacy at all times
• Respond effectively to resident concerns and emergency situations, escalating when needed
• Log daily activity, packages, and deliveries accurately in BuildingLink
• Contribute ideas to enhance services and improve the resident experience
• Support resident relations through timely follow-up and issue resolution

Education & Experience

• High school diploma or equivalent required
• Prior experience in hospitality, luxury residential, concierge, or customer service roles preferred

What You Need To Succeed

• Strong customer service and hospitality knowledge, ideally in a luxury environment
• Excellent communication and interpersonal skills
• High attention to detail and ability to multitask independently
• Comfort using technology such as email and concierge or property management systems
• Professional judgment, discretion, and a calm, solution-oriented mindset
• Flexibility to work varying schedules, including weekends and holidays

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement
• Paid Time Off (PTO)