Concierge PRN

Provincial Senior Living; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Wages before payday

Flexible schedule

Paid time off

Benefits package

401(k) match

Paid training

Advancement opportunities

Meals provided

Employee assistance program

Job summary

Provincial Senior Living is seeking a Concierge to join our team. The role provides daytime and second shift coverage, greeting guests, residents, and employees, handling calls, messages, and general information.

Responsibilities include coordinating schedules, updating contact rosters, organizing mail, and assisting with meal tickets and reservations. Qualifications require a GED or high school diploma and 1–3 years of customer service experience.

Qualifications

• High school diploma or GED preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Provide 1st and 2nd shift coverage as needed for vacations, sick leave, emergencies and other staffing absences.
• Carry out telephone answering and reception duties as required.
• Take complete messages with pertinent information and communicate to recipient.
• Greet residents and visitors; answer inquiries and give directions.
• Collate brochures for the marketing department.
• Prepare meal tickets for team members and family; tally meal counts for Dining staff.
• Update the Resident Phone List, Roster, Move-In/Move-Out Register daily; maintain logs.
• Schedule appointments for residents and family members (hairdresser, transportation, etc.).
• Keep desk and entry area neat and organized.
• Distribute mail to residents and staff; organize sign-in logs.
• Maintain resident forms for miscellaneous credits.
• Follow company policies and operating procedures.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma / GED

Job description

Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible schedule: working on an as needed basis.
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

POSITION SUMMARY

Responsible for providing daytime and second shift coverage as needed to the concierge team. Concierge tasks include greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

• Provide 1st and 2nd shift coverage as needed for vacations, sick leave, family emergencies and other staffing absences.
• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D/V