concierge

Provincial Senior Living; City of Troy (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Early wage access

Flexible scheduling

Paid time off

Health insurance

401K with employer match

Meal program

Uniforms provided

Employee assistance program

Job summary

Provincial Senior Living is seeking a friendly Concierge to welcome guests, residents, and staff, manage calls, and relay messages while providing information and directions. The role supports front desk operations and requires maintaining logs and coordinating resident appointments.

A High school diploma or GED and 1–3 years of customer service experience are preferred, with opportunities for growth within a values-driven team.

Qualifications

• High school diploma or GED preferred.
• 1–3 years customer service experience.
• Equivalent combination of education and experience.

Responsibilities

• Answers telephone and reception duties; takes messages and communicates to recipients.
• Greets residents and visitors; provides directions and information.
• Maintains and updates lists/logs (Resident Phone List, Move-In/Move-Out Register, etc.).
• Coordinates appointments (hairdresser, transportation, etc.).
• Prepares meal tickets and tallies meal counts for dining staff.
• Maintains desk and entry area neat and organized.
• Distributes mail to residents and staff; ensures proper sign-in logs.

Skills

Customer service

Education

High school diploma or GED

Job description

Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022-2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career.

We Offer Rewarding Career Opportunities That Include

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

Position Summary

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D/V

JOB CODE: 1008944