Concierge

Arcadia Place; Vista (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Weekend Part-time hours (Sat, Sun, Mon

Paid training

Opportunities for advancement

Meals

Employee Assistance Program

Job summary

Provincial Senior Living is seeking a Concierge to greet guests, manage calls, relay messages, and provide general information. The role includes supporting dining operations, updating resident lists, and coordinating appointments to ensure a welcoming environment.

Ideal candidates have 1–3 years of customer service experience, a high school diploma or GED, and the ability to maintain organized front desk operations. This is a team-focused position with opportunities for growth.

Qualifications

• High school diploma or GED preferred.
• 1–3 years customer service experience and/or training or equivalent.

Responsibilities

• Greet guests, residents, and employees and handle external/internal calls.
• Take complete messages with relevant information and relay to recipient.
• Greets residents and visitors and provide directions and information.
• Collate brochures for the marketing department.
• Prepare meal tickets for staff and tally meal counts for dining staff.
• Update Resident Phone List, Roster, Move-In/Move-Out Register, and logs daily.

Skills

Customer service

Communication

Phone etiquette

Education

High School Diploma or GED

Job description

Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Weekend Part-time hours (Saturday, Sunday, Monday)
• Paid training
• Opportunities for advancement
• Meals
• Employee Assistance Program

Our community is looking for aConciergeto join our team.

POSITION SUMMARY

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
  • Other duties as assigned. i.e. helping in our dining room, setting up for events, and maintaining first impressions at the entry of the building.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

If having a direct impact on the lives of others is appealing to you, apply today and join our team!

EOE D/V