Day Time Concierge

Provincial Senior Living; Palatine (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Flexible scheduling

Paid time off and Holidays

Health, dental, vision, life and short

401(K) with employer matching

Paid training

Advancement opportunities

Meals and uniforms

Employee Assistance Program

Job summary

Provincial Senior Living in Palatine, IL is seeking a friendly Concierge to greet guests, residents, and staff, manage calls, and share information.

The role supports the daily operation of the community, helps coordinate visits, distributes mail, and assists with scheduling and front desk tasks. Strong communication and organizational skills are essential.

Join a team focused on respectful service, safety, and hospitality, with opportunities for growth and competitive benefits.

Qualifications

• 1–3 years customer service experience or training.
• Excellent communication and organization skills.

Responsibilities

• Answer phones and reception duties as required.
• Take complete messages and relay to the intended recipient.
• Greet residents and visitors and provide directions.
• Collate brochures for the marketing department.
• Prepare meal tickets and tally meal counts for staff.
• Update phone lists, rosters, move-in/out registers daily.
• Schedule appointments for residents and families.
• Keep desk and entry area neat and organized.
• Distribute mail and organize resident forms.
• Adhere to company policies and procedures.
• Perform other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Provincial Senior Living proudly manages lifestyle-driven Independent Living communities across the United States, united by a shared purpose to enrich the lives of seniors and Team Members alike. Serving thousands of residents and families in more than 13,000 units, we operate with a deep commitment to our foundational Pillars of Excellence, ensuring personalized care, hospitality, and lasting connection. As part of one of the largest senior living families in the U.S., Provincial communities have earned Great Place to Work® certifications from 2022–2026. Provincial is a place where purpose and culture come together to create meaningful work and extraordinary career pathways. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, helping every team member build a fulfilling and purpose-rich career.

We offer rewarding career opportunities that include:

• Competitive wages
• Access to wages before payday
• Flexible scheduling options with full-time and part-time hours
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer matching
• Paid training
• Opportunities for advancement
• Meals and uniforms
• Employee Assistance Program

Our community is looking for a Concierge to join our team.

POSITION SUMMARY

Responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages, and providing information of a general nature.

Responsibilities:

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

EOE D/V