Concierge - Per Diem

St. John's Senior Services; City of Rochester (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

St. John's Senior Services seeks a part-time Concierge to provide high-quality service in a welcoming environment. This role involves greeting visitors, answering calls, and engaging with residents. Perfect for those with strong customer service skills, looking to be part of an innovative senior care team.

Benefits

Health, dental, vision insurance (30 hours+)

Employer sponsored life insurance & telemedicine (30 hours+)

Weekly paychecks

Competitive pay

Free parking

24/7 fitness center

Generous paid time off and holidays

On-site child care

Employee Assistance Plan

Cell phone discounts

Qualifications

• Excellent customer service and relations skills required.
• Ability to interact with diverse groups of people.
• Proficiency in email and MS Office essential.

Responsibilities

• Welcomes visitors and provides assistance courteously.
• Answers phone calls professionally and directs as needed.
• Maintains a hospitable environment and engages with elders.

Skills

Customer service

Telephone etiquette

Positive attitude

Tools

MS Office

General computer proficiency

Job description

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St. John's Senior Services provided pay range

This range is provided by St. John's Senior Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

St. John’s is leading and inspiring a shift in society’s views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John’s home.

If this description speaks to you, continue reading about the opportunity of Concierge. This is an evening shift position (up to 8:00 pm with some weekend shifts 9:00 am-5:00 pm), Per-Piem position at St. John’s Home.

Position Summary: The Concierge maintains a consistent professional and warm attitude over the telephone, greeting visitors, Elders and family members. The Concierge interacts, listens and engages in conversation with Elders, family and friends of Elders, employees, volunteers, and prospective Elders & family members with a warm and welcoming demeanor. The Concierge creates a hospitable environment in the lobby area and provides high quality service in a collaborative team effort. Responsibilities include:

• Receives all persons who enter the campus in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff, or vendors respectfully and congenially to present the best possible image of the community.
• Answers all incoming telephone calls in a professional manner and redirects all calls as appropriate, answering questions promptly and courteously.
• Welcome’s all persons who enter St. John’s in a courteous manner. Informs, guides, directs, and assists in a professional manner.
• Engages in conversation with Elders, families, staff and assists in answering questions.
• Provides current information pertaining to the activities occurring within St. John’s.
• Maintains current resident contact/location information directory with continuous resident census tracking and documentation.
• Cooperates with and assists fellow staff members on daily basis.
• Help with other duties as needed that support the team to fulfill St John’s mission vision and values.
  
  

Qualifications

• Excellent customer service, customer relations and telephone etiquette.
• Ability to interact with diverse groups of people.
• Email, MS office, general computer proficiency.
• Ability to keep a positive attitude when visitors are sometimes upset and under stress.
  
  

Physical Requirements

• Light to moderate - able to bend, lift up to 20 lbs.
• Able to sit for prolonged periods of time.
  
  

Check out what we have to offer YOU at https://www.stjohnsliving.org/careers:

• Health, dental, vision insurance (30 hours+)
• Employer sponsored life insurance & telemedicine (30 hours+)
• Weekly paychecks
• Competitive pay
• Ability to pay your bills before pay day through PayActiv: https://www.payactiv.com/employees/
• Free parking
• 24/7 fitness center
• Generous paid time off and holidays
• On-site child care
• Employee Assistance Plan
• Cell phone discounts
• Recognition activities and events
  
  

St. John’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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