Concierge Customer Service Representative

MedWatch; Lake Mary (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading healthcare company is seeking a remote Concierge/Customer Service Representative to provide exceptional support for members and healthcare providers. The role requires handling inquiries, negotiating provider agreements, and maintaining comprehensive documentation. Ideal candidates will possess excellent interpersonal skills, a background in healthcare, and the ability to work in a home office environment.

Qualifications

• One year Customer Service / Call Center experience in a healthcare related role.
• Bilingual English-Spanish a plus.
• Knowledge of CMS Medicare reimbursement rates.

Responsibilities

• Respond to phone and email inquiries from members and providers.
• Assist members with benefits and healthcare questions.
• Document all calls received in system-based call log.

Skills

Patience

Customer relations

Attention to detail

Analytical skills

Medical Terminology

Education

HS Diploma/GED

2 years college or higher education

Tools

Microsoft applications

Job description

Scope:This is a critical position requiring excellent customer interaction skills. Individuals are expected to accurately service and satisfy customers by responding to customer inquiries. Concierge/Customer Service Representative needs to be versatile and equipped with a strong skill set to handle the complexity of the job. This is a remote position with no requirement to commute to an office.

Education:
Minimum HS Diploma/GED, 2 years college or higher education preferred.

Experience:
One year Customer Service / Call Center experience in a health care related role. Medical Intake or Third-Party Administrator (TPA) experience preferred. Bilingual English-Spanish a plus.

Requirements/Skills:

• Patience and ability to handle difficult situations tactfully and diplomatically. • Strong customer relations, interpersonal skills.
• Strong appreciation and ability to handle confidential & sensitive information. • Proficient with Microsoft applications, strong computer skills and computer navigation.
• Excellent data entry and typing skills.
• Knowledge of provider organizations and networks.
• Knowledge and understanding of CMS Medicare reimbursement rates.
• Ability to effectively negotiate rate structures.
• Takes initiative to resolve situations and to accomplish projects actions and tasks.
• Excellent verbal and written communication skills.
• Independent judgment in decision making and problem solving.
• Ability to multi-task and anticipate potential needs/problems.
• Ability to build relationships with internal and external customers.
• Medical Terminology
• Strong attention to detail.
• Understanding of Self-Funded health benefits a plus.
• Claim processing skills a plus.
• Insurance verification or pre-certification a plus
• Provider office/facility billing department or financial area.
• Strong analytical and research skills

Duties and Responsibilities:

• Respond to telephone and email inquiries received from members and provider within defined service standards. Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers.
• Assist members with benefits and healthcare questions.
• Document all calls received in system-based call log.
• The incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice

The salary range for this position is from $16 to $18 per hour.

Work Environment / Physical Demands: This position is in a typical home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.

We are an Equal Opportunity Employer, including disability/veterans.