Lead PBX Operator: Hospitality Communications Leader

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 27,028 - 30,417; Full time

Job summary

The Pueblo of Sandia in Albuquerque, NM is seeking a Lead PBX Operator to manage the hotel switchboard, ensure accurate call connections, and oversee a team of PBX operators. You will monitor call flow, coach staff, handle guest inquiries, and coordinate with MIS and service providers to resolve equipment issues.

This full-time role emphasizes guest service excellence, reliability, and adherence to procedures.

Qualifications

• Two years of switchboard experience.
• One year of supervisory experience.
• High School diploma or GED required.

Responsibilities

• Oversee PBX operators and ensure proper telephone connections.
• Monitor, coach, and instruct PBX staff; conduct performance reviews.
• Schedule PBX Operators and manage attendance per SOPs.
• Supervise daily PBX operations to ensure quality service for hotel guests.
• Coordinate with MIS and service providers on equipment issues.

Skills

Customer service

Staff supervision

Verbal communication

Problem solving

English fluency

PC skills

Education

High School diploma or GED

Two years switchboard experience

One year supervisory experience

Tools

PBX system

Job description

The Pueblo of Sandia in Albuquerque, NM is seeking a Lead PBX Operator to manage the hotel switchboard, ensure accurate call connections, and oversee a team of PBX operators. You will monitor call flow, coach staff, handle guest inquiries, and coordinate with MIS and service providers to resolve equipment issues.

This full-time role emphasizes guest service excellence, reliability, and adherence to procedures.