Concierge PBX Operator - Create Memorable Guest Connections

BENCHMARK; Burlington (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401k with company match

Lucrative bonus programs

Job summary

The Boston Marriott Burlington, part of Pyramid Global Hospitality, is seeking a friendly PBX Operator to greet guests and answer calls with a warm, professional demeanor.

In this role you will route calls, provide accurate information on hotel services, amenities and local attractions, log guest requests, and assist with concierge duties, events, and emergencies as needed.

We offer competitive hourly compensation of $19, full benefits and opportunities to grow within a global hospitality company.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Answer incoming calls within 3 rings and direct calls throughout the resort, providing courteous guest service and using guest name.
• Dispatch guest calls through radios or devices to the appropriate departments.
• Become familiar with the resort's outlets and services to provide accurate information on guest services.
• Obtain updated information daily on resort events and answer inquiries about these events.
• Operate the resort telephone system and SMS system to provide maximum courteous service.
• Log and clear all guest calls into HOT SOS and follow up on calls and complaints.
• Perform concierge duties including restaurant reservations, resort activities, and off-property attractions.
• Log and store all guest packages following procedures.
• Maintain the PBX area neatly and orderly.
• Familiarize with emergency procedures and play a key role in emergencies.

Skills

Outgoing personality

Excellent verbal and written comms

Computer skills

Fast-paced work

Stand for long shifts

Weekend/holiday availability

Education

High school diploma or equivalent

Job description

The Boston Marriott Burlington, part of Pyramid Global Hospitality, is seeking a friendly PBX Operator to greet guests and answer calls with a warm, professional demeanor.

In this role you will route calls, provide accurate information on hotel services, amenities and local attractions, log guest requests, and assist with concierge duties, events, and emergencies as needed.

We offer competitive hourly compensation of $19, full benefits and opportunities to grow within a global hospitality company.