Front Desk Agent

BENCHMARK; Burlington (MA); On-site; USD 22,000 - 31,000; Full time

Job summary

Pyramid Global Hospitality is hiring a Front Desk Agent for the Boston Marriott Burlington, joining an evening team in a fast-paced, guest-centric role.

You will greet guests, assist with reservations and room changes, and address questions with a positive, service-first mindset. You’ll learn hotel systems, guest protocols, and contribute to memorable stays for every guest. This on-site position emphasizes teamwork and professional growth.

Qualifications

• Friendly, upbeat personality.
• Excellent communication and multitasking skills.
• Comfortable with computers and tech-savvy tools.
• Eager to learn and grow in the hotel/hospitality industry.

Responsibilities

• Greet and check in guests with a smile.
• Assist with reservations, room assignments, and guest questions.
• Handle minor requests and solve problems with hospitality flair.
• Learn hotel systems, guest service protocols, and how to make guests feel at home.
• Collaborate with a supportive, friendly front office team.

Skills

Friendly personality

Communication skills

Multitasking

Tech-savvy

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!What you will have an opportunity to do:Step Into Hospitality — One Guest at a Time!Do you light up a room with your smile? Are you the type of person who can make someone’s day with a warm welcome and a helpful attitude? If so, we want you at our front desk!We’re looking for a Front Desk Agent to join our dynamic evening team. This is the perfect opportunity for someone exploring a future in the hospitality industry — all while working in a fast-paced, people-centered environment!What You’ll Do:Greet and check in guests with a smileAssist with reservations, room assignments, and guest questionsHandle minor requests and solve problems like a hospitality superhero Learn hotel systems, guest service protocols, and the magic of making someone feel at homeCollaborate with a supportive, fun, and friendly front office teamWhat are we looking for?What We’re Looking For:Friendly, upbeat personalityEager to learn and grow in the hotel/hospitality industryExcellent communication and multitasking skillsComfortable with computers and tech-savvy toolsCompensation:$19.00-$19.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.