Concierge Patient Services Representative

Overlake Medical Center & Clinics; Bellevue (WA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Retirement plan matching

Medical insurance premiums as low as $

Free parking

Transit passes

Job summary

Overlake Medical Center & Clinics is seeking a Patient Services Representative in Bellevue, WA to deliver exemplary front desk support and patient flow coordination. You will manage check-in communications across staff and providers and handle records distribution through the Epic EMR system, while performing clerical and scheduling tasks.

The role requires strong customer service, multitasking ability, and professional phone etiquette in a healthcare setting.

Qualifications

• Requires high school diploma or GED.
• Demonstrated ability to provide exceptional customer service.

Responsibilities

• Provide exceptional customer and front office services to patients during check-in.
• Coordinate communications among staff, patients, and providers about the check-in process.
• Collect records and ensure distribution to appropriate staff via the Epic EMR system.

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Detail oriented

Computer keyboard skills

Front office coordination

Education

High school diploma or GED

Tools

Epic EMR

Job description

Welcome to a medical center where you’re the center of attention.

Pay range:

Hourly

$24.49 - $36.74

4 6-hour shifts

Overlake Medical Center and Clinics has an for a Patient Services Representative to join our team! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process.You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Why join Overlake?

We’re proud to offer benefits that support you in every stage of your career and life. But it’s our inspirational culture that has made us one of America’s Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate’s years of relevant experience and internal equity. If you have questions about Overlake’s pay practices, employee benefits or the pay for a specific position, please contact [e-mail]