Patient Services Representative - Newcastle Urgent Care

Overlake; Newcastle (WA); Hybrid; USD 33,000 - 50,000; Part time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000

Generous retirement plan matching 5–7%

Free parking

Orca transit passes

Job summary

Overlake Medical Center and Clinics invites you to join the Newcastle Urgent Care in Newcastle, WA as a Patient Services Representative. In this role you will deliver friendly front desk service, handle check-in, coordinate communications among staff, patients, and providers, and support the patient flow in our EMR system (Epic).

This 0.60 FTE, 24 hours per week position emphasizes patient satisfaction, efficient scheduling, and accurate record handling, with the aim of keeping care seamless for

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Keyboard skills

Education

High school diploma or GED

Job description

Welcome to a medical center where you're the center of attention.

Pay range:

-

Hourly$24.49 - $36.74

Job Posting

Overlake Medical Center and Clinics has a full-time opportunity for a Patient Services Representative to join our Newcastle Urgent Care in Newcastle, WA! In this role, you will provide exceptional customer and front office services to patients. You will coordinate communications among staff, patients, and providers about patient check-in process.You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

0.60 FTE, 24 hours per week

TUE & THUR 1500-2230, SAT 1200-2230

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity.