Concierge

Oakmont Senior Living; Novato (CA); On-site; USD 26,174 - 27,552; Part time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, andH

Complimentary Meals

Bonus Opportunities

401(k) Savings Plan with Company Match

Life Insurance (Company Paid)

Employee Assistance Program

Pet Insurance

Recognition Programs

Student Loan Refinancing

Team Member Discount Program (LifeMart

Job summary

Oakmont of Novato is seeking a friendly Concierge to greet residents and visitors, answer phones, and support daily administrative tasks in a warm senior living community.

The role emphasizes outstanding customer service, teamwork, and adherence to safety protocols. Part-time schedule, on-site in Novato, CA, with benefits and opportunities for growth within the Oakmont Management Group family.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Preferred 2 years in hospitality or senior living.
• Excellent customer service skills.
• Proficient in MS Office.
• Strong written and verbal communication.
• Background check and health screening required.
• COVID-19 or other preventive measures may be required.

Responsibilities

• Provide residents, guests, and visitors with exceptional customer service.
• Answer phones, record and direct calls clearly and promptly.
• Monitor Emergency Alert System and respond to calls.
• Manage the business center and process mail.
• Maintain a safe and secure environment following safety standards.
• Encourage teamwork and cooperation across departments.

Skills

Excellent customer service skills

Written and verbal communication

Teamwork (collaboration)

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Positions: Concierge

Part‑time

Pay Range: $19.00 - $20.00/hour

Oakmont of Novato is a premier senior living community situated on a beautifully landscaped campus. Managed by Oakmont Management Group, we provide exceptional quality, comfort, and care with five‑star services and amenities. Residents enjoy a rewarding lifestyle with individualized comprehensive support that promotes continuing independence. We deliver meaningful lifestyles and relationships with residents, families, and team members by developing a winning culture based on authenticity, teamwork, compassion, commitment, and resilience.

With communities across California, Hawaii, Colorado, and Nevada, opportunities for career growth, relocation, and travel are significant. Eligible team members may enjoy the following benefits:

• Medical, Dental, and Vision benefits
• Vacation, Personal Day, Sick Pay, Holidays
• Complimentary Meals
• Bonus Opportunities
• Company Paid Life Insurance
• Team Member Discount Program (LifeMart)
• 401(k) Savings Plan with Company Match
• Recognition Programs
• Student Loan Refinancing
• Pet Insurance
• Employee Assistance Program
• Emergency Financial Assistance

The Concierge is responsible for greeting visitors, fulfilling resident requests, arranging tours of the property, answering a multi‑line telephone, and providing clerical support to the administrative staff in accordance with the company’s mission and values.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage the business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co‑workers and other departments.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.).
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• For the health and safety of our team members and residents, Oakmont Management Group may require vaccination, daily screening, surveillance testing, and wearing face coverings or other personal protective equipment to prevent the spread of COVID‑19 or other communicable diseases, per regulatory guidelines.

Oakmont Management Group, based in Irvine, California, is a recognized leader in the senior living industry that manages a portfolio of communities under the Oakmont Senior Living and Ivy Living brands. OMG serves thousands of seniors across communities in California, Nevada, and Hawaii, and strives to create an atmosphere of family and community among team members, residents, and their families.

Oakmont Management Group is an Equal Opportunity Employer.