Concierge Operations Manager

Hyatt Hotels Corporation; Park City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Hyatt Hotels Corporation invites applications for an Assistant Manager - Concierge. Based in Park City, UT, you will assist the Front Office leadership to drive exceptional guest service, oversee daily Concierge operations, and ensure seamless guest experiences in a premium Hyatt setting.

Ideal candidates hold a hospitality degree, have 2+ years in a Concierge/Guest Services role, and possess strong problem-solving, interpersonal, and organizational skills. Clefs dOr is a plus.

Qualifications

• Degree or diploma in Hospitality or Tourism management.
• 2+ years experience as Assistant Manager - Concierge or Guest Service Manager.
• Clefs d'Or holder preferred and strong problem-solving abilities.

Responsibilities

• Assist Front Office / Assistant Front Office Manager in managing the Concierge operation and administration to meet guest expectations.
• Plan, organize, direct and control the Concierge department to maximise guest satisfaction and departmental performance.

Skills

Problem solving

Organisational skills

Interpersonal skills

Education

Hospitality/Tourism degree

Job description

Hyatt Hotels Corporation invites applications for an Assistant Manager - Concierge. Based in Park City, UT, you will assist the Front Office leadership to drive exceptional guest service, oversee daily Concierge operations, and ensure seamless guest experiences in a premium Hyatt setting.

Ideal candidates hold a hospitality degree, have 2+ years in a Concierge/Guest Services role, and possess strong problem-solving, interpersonal, and organizational skills. Clefs dOr is a plus.