Front Office Operations Leader for Guest Experience

Hyatt Hotels Corporation; Park City (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

Hyatt Centric Park City in Park City, Utah is seeking an energetic Operations Manager to lead Front Office while supporting Housekeeping and Food & Beverage when needed.

You will supervise front desk staff, ensure prompt, courteous service, manage reservations and check-ins, and collaborate with other departments to meet guest needs.

A true leader with strong communication, organizational skills, and experience with Opera Cloud and HotSOS will thrive in this dynamic hotel environment.

Qualifications

• 2+ years of progressive hotel Front Office leadership experience.
• Experience in training and developing colleagues to improve performance.
• Experience with Opera Cloud and HotSOS.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively.
• Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency.
• Collaborate with Housekeeping, Engineering, and other departments to ensure guest needs are met and operational issues are resolved.
• Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks.
• Prepare and analyze daily, weekly, and monthly reports related to front office performance and guest feedback.
• Implement and maintain front office systems and technology to streamline operations and improve service delivery.

Skills

Front Office Leadership

Staff Training & Development

Guest Service Excellence

Communication Skills

Tools

Opera Cloud

HotSOS

Job description

Hyatt Centric Park City in Park City, Utah is seeking an energetic Operations Manager to lead Front Office while supporting Housekeeping and Food & Beverage when needed.

You will supervise front desk staff, ensure prompt, courteous service, manage reservations and check-ins, and collaborate with other departments to meet guest needs.

A true leader with strong communication, organizational skills, and experience with Opera Cloud and HotSOS will thrive in this dynamic hotel environment.