Assistant Manager - Concierge

Hyatt Hotels Corporation; Park City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Hyatt Hotels Corporation invites applications for an Assistant Manager - Concierge. Based in Park City, UT, you will assist the Front Office leadership to drive exceptional guest service, oversee daily Concierge operations, and ensure seamless guest experiences in a premium Hyatt setting.

Ideal candidates hold a hospitality degree, have 2+ years in a Concierge/Guest Services role, and possess strong problem-solving, interpersonal, and organizational skills. Clefs dOr is a plus.

Qualifications

• Degree or diploma in Hospitality or Tourism management.
• 2+ years experience as Assistant Manager - Concierge or Guest Service Manager.
• Clefs d'Or holder preferred and strong problem-solving abilities.

Responsibilities

• Assist Front Office / Assistant Front Office Manager in managing the Concierge operation and administration to meet guest expectations.
• Plan, organize, direct and control the Concierge department to maximise guest satisfaction and departmental performance.

Skills

Problem solving

Organisational skills

Interpersonal skills

Education

Hospitality/Tourism degree

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

You will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Assistant Manager - Concierge is responsible to assist the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Assistant Manager - Concierge or Guest Service Manager. Should be a holder of the 'Clefs d'Or'. Good problem solving, organisational and interpersonal skills are a must.

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