Concierge — Luxury Guest Experience (Part-Time)
Four Seasons
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Benefits offered by this job
Job summary
Four Seasons Resort Rancho Encantado in Santa Fe seeks a Regular Part-Time Guest Experience Specialist to deliver luxury hospitality. Use your authentic personality and local knowledge to create memorable guest experiences, proactively exceeding expectations with exceptional service.
The ideal candidate has 2+ years of concierge experience, knowledge of Santa Fe and New Mexico, and proficiency with KEY, Opera, Book 4 Time, Outlook.
Qualifications
- 2+ years of concierge experience in luxury hospitality
- Knowledge of Santa Fe and New Mexico preferred
- Proficiency with hotel software including KEY, Opera, Book 4 Time and Outlook
- Flexible schedule with ability to work evenings, weekends and holidays
Responsibilities
- Create memorable guest experiences using authentic personality and local knowledge
- Handle guest interactions with high hospitality and professionalism, resolving issues with empathy
- Answer guest inquiries about the resort, Santa Fe and surrounding areas
- Attend to details in tours and guest interactions, coordinating with other departments
- Book tours in Key and manage confirmation details via phone, chat and email
Skills
Tools
Job description
Four Seasons Resort Rancho Encantado in Santa Fe seeks a Regular Part-Time Guest Experience Specialist to deliver luxury hospitality. Use your authentic personality and local knowledge to create memorable guest experiences, proactively exceeding expectations with exceptional service.
The ideal candidate has 2+ years of concierge experience, knowledge of Santa Fe and New Mexico, and proficiency with KEY, Opera, Book 4 Time, Outlook.
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