Concierge (Luxury)

Related Management Company; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

A leading property management company is seeking a Concierge for its luxury building in NYC. The role demands excellent hospitality skills and the ability to create welcoming first impressions. Candidates should possess strong communication abilities and experience in hospitality, with a focus on resident and guest interactions.

Benefits

Local 32BJ Benefits

Qualifications

• 1-2 years' experience in hotel, hospitality, or service industries.
• Strong oral and written communication skills.
• Proficient in Microsoft Outlook and Yardi.

Responsibilities

• Generate great first impressions and exceed expectations in service.
• Communicate resident concerns to management.
• Monitor security systems and conduct property inspections.

Skills

Communication

Hospitality

Multitasking

Tools

Microsoft Outlook

Yardi

Job description

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Responsibilities

• Consistently and enthusiastically generate great first impressions.
• Create a luxury environment, exceeding expectations in genuine hospitality service.
• Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
• Respect the privacy, information, perspectives, priorities, time, and resources of each resident.
• Learn about all of our locations and management teams as you gain exposure throughout the NY Portfolio.
• Greet all residents and guests confidently and cordially upon entering the property.
• Communicate resident concerns to property management and Related’s Corporate Office.
• Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair.
• Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Related’s standards.
• Maintain accurate records of incoming and outgoing packages and deliveries.
• Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes.
• Follow emergency procedures as directed in the property manual.
• Multitask between desk duties and doorperson coverage.
  
  
  

Responsibilities

Related’s Luxury Building, located at The Veneto, is seeking a Concierge to join their team. Responsibilities include:

• Consistently and enthusiastically generate great first impressions.
• Create a luxury environment, exceeding expectations in genuine hospitality service.
• Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
• Respect the privacy, information, perspectives, priorities, time, and resources of each resident.
• Learn about all of our locations and management teams as you gain exposure throughout the NY Portfolio.
• Greet all residents and guests confidently and cordially upon entering the property.
• Communicate resident concerns to property management and Related’s Corporate Office.
• Monitor security systems and cameras, conduct inspections of the property for vandalism, damage, and safety, and report any misconduct, incidents, and damages to property management for attention and repair.
• Maintain regular attendance and highest standards of personal appearance and grooming, in compliance with Related’s standards.
• Maintain accurate records of incoming and outgoing packages and deliveries.
• Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes.
• Follow emergency procedures as directed in the property manual.
• Multitask between desk duties and doorperson coverage.
  
  
  

WORK SCHEDULE:

Tuesday - Saturday 3:00pm-11:30pm

Compensation:

$29.77 (Full union rate)

Benefits:

Local 32BJ Benefits

Qualifications

• 1-2 years’ experience in the hotel, hospitality, and service industries
• Strong oral and written communication skills
• Proficient computer knowledge including Microsoft Outlook and Yardi
• Must be able to work 8 hour shifts on their feet
• Must be able to lift up to 50lbs
• May be required to work nights, weekends and overtime
  
  
  

Overview

Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers - RMC operates hundreds of properties in multiple states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we’ve been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.

At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you’re encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, and employee engagement, and investing in leadership development to continuously improve the employee experience. Related values diversity in backgrounds and experiences. We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.

Related is an Equal Opportunity Employer

Related values diversity in backgrounds and experiences. We are proud to be an equal-opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation commensurate with experience, workplace geography, and market standards.

For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

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  Other

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