Front Desk Concierge - Luxury Residential

Two Trees Management Co.; New York (NY); On-site; USD 51,000 - 73,000; Full time

Job summary

A leading real estate management company is seeking a driven Front Desk Concierge to enhance resident experiences at their luxury residential building in Brooklyn. This role involves hospitality services, safety oversight, and ensuring seamless operations, ideal for someone passionate about customer service in a dynamic setting.

Benefits

Medical insurance

Vision insurance

Qualifications

• Prior experience of at least 2 years in luxury residential, hospitality, or service industries.
• Exceptional communication, interpersonal, and organizational skills.
• Ability to multitask and remain composed in a fast-paced environment.

Responsibilities

• Deliver exceptional hospitality to residents, guests, and colleagues.
• Monitor safety and security of the building.
• Oversee the delivery and storage of packages.

Skills

Customer Service

Interpersonal Communication

Problem-Solving

Multitasking

Job description

Front Desk Concierge - Luxury Residential

Front Desk Concierge - Luxury Residential

We are seeking a driven and hospitality-oriented Front Desk Concierge to assist with the day-to-day building operations at one of our Williamsburg Luxury Class A rental apartment buildings. As a Concierge, you will be serving in a primary resident and tenant facing role and be a key point of contact in delivering a first-class customer experience.

Job Responsibilities:

• Deliver an exceptional experience through genuine hospitality to Residents, guests, and colleagues
• Greet, qualify, and announce all visitors and guests.
• Actively monitor safety and security of the building by reviewing security cameras, conducting regular patrols, responding to emergencies and concerns promptly and efficiently, and exercising great judgement including escalating issues immediately.
• Oversee the delivery and storage of all packages and parcels delivered to the building including logging and distributing packages, and managing vendors and deliveries
• Maintain accurate and complete shift logs ensuring proper "handover" to ensure successful communication through shift changes
• Maintain cleanliness and appearance of the Lobby and surrounding areas

Qualifications:

• Prior experience of at least 2 years in luxury residential, hospitality, or service industries
• Service-focused, with genuine passion for delivering hospitality.
• Punctuality and high standards of personal grooming and appearance.
• Openness to learning and welcome feedback in a Team environment that constantly strives for excellence and improvement
• Exceptional communication, interpersonal, and organizational skills
• Ability to multitask and remain composed in a fast-paced environment
• Sense of ownership with problem-solving capabilities to handle reasonable requests and challenges
• Schedule flexibility to work different shifts as needed, including evenings, and weekends.

Who we are:

Two Trees is a Brooklyn-based real estate development company best known for its singular role in transforming the Brooklyn neighborhood of DUMBO from an underutilized industrial waterfront to a thriving mixed-use community. Notable projects include: 325 Kent, One South First, Ten Grand, 300 Ashland, Mercedes House, Wythe Hotel, Jane's Carousel, and most recently the development of the Domino Sugar Factory site. Two trees solely develops, builds, owns, manages, and leases all of our properties.

We fundamentally believe that people prosper when neighborhoods bloom. We are looking for passionate, innovative, and bold individuals that dare to make a difference, and those that share our vision as our portfolio grows.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

Referrals increase your chances of interviewing at Two Trees Management Co. by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

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