Call Center Agent

Transat AT; United States; Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Hybrid position

Travel benefits

Vacation 3 weeks

Insurance & RRSP

Travel privileges

Referral program

Job summary

Transat AT in Montreal (Canada) is seeking a customer service agent to answer calls from customers and travel agents, promote products, assist with website navigation, and deliver exceptional service. The role includes a hybrid work arrangement, training, and in-office presence during onboarding.

The position requires 1+ year in a call center, bilingual French/English, and flexibility in shifts. Travel industry experience is a plus, with travel benefits and comprehensive benefits offered.

Qualifications

• Comfortable working with various computer tools and systems.
• Day shift: Flexible schedule of 37.5 hours/week, available 7 days a week, with potential shifts between 7 a.m. and 9 p.m., depending on your preferences, availability, and seniority.
• Recognized for your excellence in customer service.
• Minimum of one year of experience in a call center.
• Experience in the travel industry is an asset.
• Knowledge of Spanish or Portuguese is considered an asset.
• A good knowledge of French is required for positions in Quebec.

Responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.);
• Promote our products: seat selection, baggage, special services, insurance, etc.
• Help customers navigate our websites;
• Provide exceptional service, demonstrating attentiveness, empathy, and professionalism.

Skills

Bilingual (French and English)

Customer service excellence

Tools

CRM systems

Job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we’re just getting started.

Want to join us?

What we offer you

• A hybrid position, with all computer equipment provided. Regular visits to the office are to be expected.
• A base salary of $17.75/hour, supplemented by performance incentives and premiums.
• A guaranteed salary increase with the addition of competencies for the South package.
• 3 weeks of vacation + 5 personal days starting on your first day.
• Immediate travel benefits: unlimited standby tickets, confirmed tickets, and exclusive discounts to help you create your best memories.
• A stimulating environment where you can develop your talent and build a rewarding career.
• A comprehensive range of group insurance, an RRSP, and enviable travel privileges;
• A competitive referral program: invite talented people like you and get rewarded!Job Description

Job Description

Your responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.);
• Promote our products: seat selection, baggage, special services, insurance, etc.
• Help customers navigate our websites;
• Provide exceptional service, demonstrating attentiveness, empathy, and professionalism.

What we make available to you

• A schedule based on operational needs, confirmed in advance and tailored to your seniority and preferences;
• Personalized training and onboarding to master our products and systems; Presence in the office 2-3 days per week will be required during the training and onboarding period.

Two work options to work according to your lifestyle

• At the Montreal office located at 300 Léo-Pariseau, just steps from Mount Royal Park;
• In hybrid mode, depending on your flexibility and preferences.

Qualifications

• Comfortable working with various computer tools and systems.
• Day shift: Flexible schedule of 37.5 hours/week, available 7 days a week, with potential shifts between 7 a.m. and 9 p.m., depending on your preferences, availability, and seniority.
• Recognized for your excellence in customer service.
• Minimum of one year of experience in a call center.
• Experience in the travel industry is an asset.
• Bilingual (French and English, spoken and written).*
• Knowledge of Spanish or Portuguese is considered an asset.*
• A good knowledge of French is required for positions in Quebec.

The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.