Trainer - Cargo

AIR CANADA; Los Angeles (CA); On-site; USD 59,865,000 - 80,942,000; Full time

Benefits offered by this job

Pension plan

Employee share ownership plan

Profit sharing plan

Health care, dental, life insurance

Job summary

Air Canada in Los Angeles, CA is hiring a Training Specialist to design and deliver training for cargo and airport operations. You will manage classroom and on-the-job training, verify attendance, prepare rooms and materials, and provide coaching to staff.

The role requires 2–3 years of teaching or training experience, ability to work autonomously, strong communication, and flexibility for travel as needed. Bilingual English/Spanish is a plus.

Qualifications

• 2 to 3 years of experience in teaching, training, facilitation or a related learning role.
• Experience in cargo, airport operations, air transport sector or other operational environment is strongly desired.
• Ability to work autonomously, stay organized and adapt approach to different learners.
• Excellent interpersonal, presentation, verbal and written communication skills.
• Strong planning, organizational and time management skills with high attention to detail.
• Comfortable using Microsoft Word, Excel, PowerPoint and common office technologies.
• Ability to work under pressure, meet deadlines and maintain professional attitude in demanding situations.
• Collaborative and proactive spirit and sincere interest in helping others learn.
• Flexibility to work variable schedules and travel based on operational requirements.
• Knowledge of Spanish is an asset.

Responsibilities

• Prepare and deliver training programs, including classroom training and on-the-job training.
• Confirm participant attendance and ensure training rooms, computers, equipment, exercises and activities are ready.
• Facilitate clear and dynamic learning sessions for employees with different backgrounds and levels of experience.
• Administer exams, document results and communicate whether standards have been met.
• Evaluate participant performance and provide constructive feedback and coaching in a timely manner.
• Provide operational support and coaching to frontline employees, as needed.
• Accurately and timely complete training records and all related administrative documentation.
• Review existing and proposed training programs and recommend practical improvements.
• Collaborate with the training delivery manager and other members of the Customer Service training team.
• Support training related to airport operations, air cargo and dangerous goods, as needed.

Skills

Teaching/training experience

Autonomy

Interpersonal communication

Planning and organization

Ability to work under pressure

Team collaboration

Flexibility and travel

Spanish language knowledge

Tools

MS Word

MS Excel

PowerPoint

Job description

Workplace: Los Angeles, CA, United States (on-site)

Starting salary: $24.57 per hour

Branch: Cargo

Category: Unionized Personnel (IBT)

Joining Air Canada means joining an iconic Canadian company. Are you passionate about reaching new heights, working as a team and making an important contribution? Launch your career by joining our diverse and dynamic team at the forefront of passenger air transport.

Important things to know

• Every day is different. The training environment evolves according to the station, the audience and operational needs.
• Your voice matters. The team values feedback, ideas and active participation in improving the learning experience.
• Flexibility is essential. Training schedules depend on the employees to be supported and travel may be required.

Main functions

• Prepare and deliver training programs, including classroom training and on-the-job training.
• Confirm participant attendance and ensure that training rooms, computers, equipment, exercises and activities are ready.
• Facilitate clear and dynamic learning sessions for employees with different backgrounds and levels of experience.
• Administer exams, document results and communicate whether or not the required standards have been met.
• Evaluate participant performance and provide constructive feedback and coaching in a timely manner.
• Provide operational support and coaching to frontline employees, as needed.
• Accurately and timely complete training records and all related administrative documentation.
• Review existing and proposed training programs and recommend practical improvements.
• Collaborate with the training delivery manager and other members of the Customer Service training team.
• Support training related to airport operations, air cargo and dangerous goods, as needed.

Qualifications

• 2 to 3 years of experience in teaching, training, facilitation or a related learning role.
• Experience in the cargo, airport operations, air transport sector or another operational environment is strongly desired.
• Ability to work autonomously, stay organized and adapt your approach to different personalities and learning needs.
• Excellent interpersonal, presentation, verbal and written communication skills.
• Strong planning, organizational and time management skills, with a high attention to detail.
• Comfortable using Microsoft Word, Excel, PowerPoint and common office technologies.
• Ability to work under pressure, meet deadlines and maintain a positive and professional attitude in demanding situations.
• Collaborative and proactive spirit and a sincere interest in helping others learn.
• Flexibility to work variable schedules and travel based on operational requirements.
• Knowledge of Spanish is an asset.

Benefits

• Financial benefits: Pension plan, Employee share ownership plan, Profit sharing plan.
• Well-being and health care: Health care, dental care and life insurance plans for you and your family (as needed).
• Recognition: Brille, Air Canada's recognition program, allows you to highlight exceptional efforts.
• Travel privileges: A generous travel facility program for you and other eligible persons when you have accumulated twenty-eight (28) weeks of service. The program notably offers the possibility of traveling subject to availability, discounts on hotel stays and car rentals, Vacances Air Canada discounts, and more.

Conditions of employment

Candidates must be eligible to work in the country concerned at the time a job offer is presented and are responsible for obtaining work permits, visas or other necessary authorizations. Proof of eligibility must be provided before the start date.

Language requirements

All things being equal, preference will be given to bilingual candidates.

Diversity and inclusion

Air Canada is firmly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment that highlights the unique contribution of our employees to the success of our company.

As an equal opportunity employer, we encourage diverse applications so that we can have a workforce that is varied and representative of our customers and the communities where we live and serve.

Air Canada thanks all candidates for their interest, but only persons selected for an interview will be contacted.