Concierge & Guest Relations Specialist

IHG; Guam; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k plan

Paid Time Off

Employee Discount

Job summary

IHG Guam is seeking a friendly host to greet guests and act as a local expert for our hotel. You will welcome guests, handle belongings, and provide information and assistance to guests while supporting the guest relations team.

Responsibilities include maintaining knowledge of facilities and services, coordinating with departments to ensure quality service, and assisting with luggage, luggage storage, and VIP arrivals.

Qualifications

• Guam AB&G License to drive a 15 Passenger Bus.
• Flexible shifts, mainly 5pm-10pm, Fri/Sat/Sun.
• Ability to work on weekends, holidays, and inclement weather.
• Eligible to work on Guam, USA without restrictions (US citizen/PR or FSM resident).

Responsibilities

• Greet and welcome all guests courteously and professionally.
• Provide information and assistance to guests and support the guest relations teams.
• Maintain knowledge of hotel facilities, hours, promotions, and events.
• Coordinate with other departments to promote teamwork and service quality.
• Assist with luggage and valet duties as needed while following procedures.
• Read guest luggage tags and communicate arrivals to front desk or guest relations.

Skills

Guam AB&G License

Bilingual English/Japanese (preferred)

Job description

IHG Guam is seeking a friendly host to greet guests and act as a local expert for our hotel. You will welcome guests, handle belongings, and provide information and assistance to guests while supporting the guest relations team.

Responsibilities include maintaining knowledge of facilities and services, coordinating with departments to ensure quality service, and assisting with luggage, luggage storage, and VIP arrivals.