Bell Service Agent

IHG; Guam; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k plan

Paid Time Off

Employee Discount

Job summary

IHG Guam is seeking a friendly host to greet guests and act as a local expert for our hotel. You will welcome guests, handle belongings, and provide information and assistance to guests while supporting the guest relations team.

Responsibilities include maintaining knowledge of facilities and services, coordinating with departments to ensure quality service, and assisting with luggage, luggage storage, and VIP arrivals.

Qualifications

• Guam AB&G License to drive a 15 Passenger Bus.
• Flexible shifts, mainly 5pm-10pm, Fri/Sat/Sun.
• Ability to work on weekends, holidays, and inclement weather.
• Eligible to work on Guam, USA without restrictions (US citizen/PR or FSM resident).

Responsibilities

• Greet and welcome all guests courteously and professionally.
• Provide information and assistance to guests and support the guest relations teams.
• Maintain knowledge of hotel facilities, hours, promotions, and events.
• Coordinate with other departments to promote teamwork and service quality.
• Assist with luggage and valet duties as needed while following procedures.
• Read guest luggage tags and communicate arrivals to front desk or guest relations.

Skills

Guam AB&G License

Bilingual English/Japanese (preferred)

Job description

Job Status and Requirements:

1. Must have Guam AB&G License to drive a 15 Passenger Bus.
2. Must be able to work flexible shifts, mainly 5pm-10pm, Friday, Saturday and Sunday.
3. Must be work on Weekends, Holidays and Inclement Weather.
4. Must be able to work on Guam, USA without restrictions:

• US Citizens or US Permanent Residents, Residents of Federated States of Micronesia (FSM)

1. This position is not eligible for:

• Relocation Package or to be US Work Visa Sponsor

What's the job?

There's nothing more welcoming than a friendly smile. You will be a helpful host, a local expert and a proud brand ambassador. Greet and welcome all guests courteously and professionally. Take care in handling their personal belongings. Provide information and assistance to guests and support the guest relations teams.

• Maintains detailed knowledge of all facilities and services offered by the hotel including
  the location, the hours of opening, and special promotions, banqueting events

• Promote team work and quality service through daily communications and coordination
  with other departments

• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.

• Maintains accurate knowledge about transport options to key places of interest, from and
  to the 2 airports, train stations, city air terminal.

• Maintains accurate knowledge about key places of interest to visitors such as hours of
  opening, special exhibitions, location, will learn from the In the know board all concierge
  favorite places

• Assists and carries luggage for all guests and visitors to the hotel.

• Assists with valet parking, loading and unloading luggage, whilst following procedures
  of luggage storage and safekeeping at all times.

• To read guest luggage tag upon arrival with taxi and doorman inform front desk or
  guest relation for a smooth arrival

• To be fully aware of all VIP arrival of the day

• Maintains the luggage storage facilities in a clean and tidy condition at all times.

• Greets, assists and guides all guests and visitors to the hotel.

• Performs personal services such as delivering messages and packages, and giving
  business information as requested

• Cleans and maintains baggage room, baggage trolleys, all elevators, Fitness and porter's
  desk.

• Assists in maintaining cleanliness of lobby, port cochere and uses initiative to report
  repairs to Maintenance/Concierge.

• Assists with the rooming of guests, explaining facilities in room and in hotel en route.

• Actively participate at all hotel events and training sessions

• Being able to speak both Japanese and English is preferred

What we offer

In return we'll provide you a competitive financial and benefits package which may include a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We're passionate about growing our talent. We'll provide the training & development you need to succeed & progress into your next role.

Join us and you'll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans