HOSPITALITY ATTENDANT

Ashford Inc.; Jacksonville (FL); On-site; USD 19,000 - 25,000; Part time

Job summary

SpringHill Suites Jacksonville is seeking a part-time Concierge to warmly welcome guests, coordinate with hotel departments for reservations and special requests, and promote hotel amenities. You will maintain a local services guide and suggest activities to guests while ensuring the concierge lounge and kitchenette remain clean and orderly throughout your shift.

The role emphasizes strong communication, excellent customer service, discretion with guest information, and the ability to multitask

Qualifications

• Strong verbal and written communication skills.
• Demonstrated customer service experience.
• Ability to handle confidential information with discretion.
• Proactive and self-motivated with initiative.
• Attention to tasks and ability to complete work on time amidst interruptions.

Responsibilities

• Warmly greet guests in the concierge lounge within 2 minutes of arrival.
• Serve as liaison between guests and hotel departments for reservations and requests.
• Maintain an information file on local services and attractions and make recommendations.
• Clean and maintain the concierge lounge and kitchenette during the shift.

Skills

Communication

Customer service

Professionalism

Confidentiality

Attention to detail

Job description

Brighten up your stay in the Sunshine State by booking a spacious room at SpringHill Suites Jacksonville. In the heart of south Jacksonville, our hotel rests in a lively neighborhood with some of the city's finest restaurants and businesses, including ADP, Merrill Lynch, Blue Cross Blue Shield, Bank of America, Johnson and Johnson, Diversified Clinical, IPTM, and CIT.

Job Description

What you will be doing

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Location

Jacksonville SpringHill Suites-JSS

Requirements

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Proven customer service skills, including ability to be resourceful and creative
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

Ability to stand and walk for extended periods of time

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

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