Concierge - Gold Coast (Second Shift)

Reside Living; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Paid time off and sick days

401(k) matching

Commuter benefits

Job summary

Reside Living is seeking a dedicated Concierge in Chicago, where you will play a key role in enhancing the resident experience. Your responsibilities will include greeting guests, managing deliveries, and coordinating community events. The ideal candidate will have a high school diploma, customer service experience, and strong communication skills.

Enjoy competitive benefits and a vibrant work environment in the heart of Chicago.

Qualifications

• One year of customer-facing experience in hospitality, retail sales or food services.
• Experience in property management, leasing, community management or administrative assistance preferred.
• Attention to detail and ability to multitask.

Responsibilities

• Greet and register guests and prospective residents.
• Provide tourist and city information.
• Assist managers in conducting regular social events.

Skills

Exceptional verbal and written communication skills

Strong organizational skills

Problem-solving ability

Proficiency in Microsoft Office Suite

Customer service skills

Education

High School diploma or GED

Job description

Benefits

• Medical, dental, life, short- and long-term disability insurance
• Paid time off, PTO and sick days
• 401(k) matching and commuter benefits
• 25% monthly apartment discount
• Student loan assistance: $100 per month
• Company provides training and promotion opportunities
• Two consecutive days off per week
• Paid holidays

Schedule: Friday - Tuesday, 3:30 PM - 12:00 AM

About Us

Reside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. With a portfolio of 3,000 apartments that is expanding, we are committed to delivering an exceptional customer experience across Chicago’s best neighborhoods.

What You Will Do

The Reside Concierge Program is integral to our brand and services—we create a lifestyle for residents, providing convenience and community that is usually unavailable to renters in Chicago neighborhoods.

Concierge Core Responsibilities

• Greeting and registering guests and prospective residents
• Accepting packages and coordinating deliveries
• Providing tourist and city information, maps, driving and CTA directions
• Arranging pet‑sitting, walking services and other household services (e.g., water plant care)
• Booking transportation services such as cabs and limousines
• Monitoring security systems and cameras
• Offering key‑date reminder services
• Planning and coordinating resident events

Leasing Support

• Perform light leasing duties (guest cards, property information)
• Refer prospects to appropriate offices
• Provide walk‑in traffic with rental information
• Serve as leasing backup for after‑hours and rollover calls across all Reside properties

Property Management Duties

• Create and send a monthly e‑newsletter and resident activities calendar
• Provide after‑hours answering services for Reside property offices
• Respond to resident emergencies and coordinate on‑call maintenance staff
• Accept, forward or enter service requests from residents
• Call residents for follow‑up on completed service requests
• Manage community information within CFR systems
• Monitor security systems and cameras

Events and Functions

• Assist managers in conducting regular social events at various properties
• Create and coordinate residents’ parties and functions

Skills and Requirements

• High School diploma or GED
• One year of customer‑facing experience in hospitality, retail sales or food services
• Experience in property management, leasing, community management or administrative assistance preferred
• Exceptional verbal and written communication skills
• Strong organizational skills and the ability to multitask
• Problem‑solving ability through communication and ingenuity
• Impeccable attention to detail, pride in quality of work, and high energy
• Comfortable working independently while enjoying teamwork
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Physical Requirements

• Stand and walk most of the day; minimal sitting; 90%+ time on feet
• Pick up and move items, including litter and filing materials
• Open and close doors, reach above shoulder height
• Inspect and show properties, push or pull supplies
• Stand, walk, travel between properties constantly
• Write, type, use office equipment, and manipulate small objects (telephone, doorknob)

Weight lifting capacity:

• Rarely over 25 lbs.
• Occasional lifting 20‑25 lbs. (1% to 33% of the time)
• Frequent lifting < 20 lbs. (33% to 66% of the time)
• Constant lifting < 10 lbs. (66% to 100% of the time)

Reside Living is committed to conducting all employment practices for employees at all levels without regard to race, creed, genetic characteristics, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, veteran/military status, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.

Reside Living is an E‑Verify employer.