Concierge - Gold Coast (Overnight)

Newcastle Limited; Chicago (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Paid time off

401K matching

Commuter benefit

25% per month apartment discount

Industry-leading Student Loan assistance

Job summary

Newcastle Limited in Chicago is seeking a Concierge to manage guest relations at a luxury apartment community. The role includes greeting guests, handling packages, and offering local information, all while ensuring exceptional customer service.

Applicants should have strong communication skills, a high school diploma, and at least one year of relevant experience, with an hourly compensation starting at $20.00. Benefits include medical and dental insurance, PTO, and a 25% apartment discount.

Qualifications

• One year of customer-facing experience in hospitality, retail sales, or food services.
• Property management, leasing, or administrative assistant experience is welcome.
• Ability to solve problems through communication and ingenuity.

Responsibilities

• Greet and register guests and prospective residents.
• Accept packages and coordinate deliveries.
• Monitor security systems and security cameras.

Skills

Exceptional communication skills

Strong organizational skills

Proficiency in Microsoft Office Suite

Education

High School diploma or GED

Job description

• We offer; medical, dental, life, short- and long-term disability insurance, paid time off, 401K matching, and commuter benefit
• 25% per month apartment discount.
• Industry-leading Student Loan assistance of $100 per month
• Compensation starts at $20.00 per hour
• We promote within
• Willing to train the right person
• 2 days consecutive days off
• 13 days PTO and 5 sick days
• Paid Holidays

Schedule: Friday - Tuesday, 3:30 PM - 12:00 AM

About Us

Reside Living is a growing Chicago property management company that offers its employees an open environment, opportunities for fun, and room to grow. Our portfolio is 3,000 apartments strong and expanding.

We want our residents to love where they live, so our apartments are fresh, modern, redesigned spaces with open layouts. We're also committed to environmentally responsible Living; we leverage green solutions and technology to achieve this goal.

We believe in delivering an exceptional customer experience throughout Chicago's best neighborhoods, and we work hard to overdeliver on this goal. Our organization is committed to diversity and inclusion, where everyone can thrive.

What You Will Do

The Reside Concierge Program is integral to the overall branding and services package that defines and creates the Reside lifestyle. Reside concierges offer a long list of amenities to residents, bringing a level of convenience, service, and community typically unavailable to renters in Chicago neighborhoods. The Reside Concierge performs as the initial point of contact for management and leasing interaction with residents and prospects.

This position is based at a boutique luxury apartment community nestled in Chicago's prestigious Gold Coast neighborhood. This community offers an upscale, amenity-rich environment that reflects the resident's taste and style.

• Greeting and registering guests and prospective residents
• Accepting packages and coordinating deliveries
• Tourist and city information
• Map, driving, and CTA directions
• Arranging for pet sitting and walking services
• Arranging for other services, i.e., water plants
• Booking cabs, limos, and other transportation services
• Monitoring security systems and security cameras
• Key date reminder service
• Planning of resident events

Leasing Information

• Light leasing duties, i.e., guest card, property information
• Refer prospects to appropriate offices
• Provide walk-in traffic with appropriate rental information
• Leasing backup for after-hours and rollover calls for all Reside properties

Property Management

• Creating and sending out monthly e-newsletter/resident activities calendar
• Provide after-hours answering services for Reside property offices
• Respond to resident emergencies and contact on-call maintenance staff
• Take and forward or enter service requests from residents
• Call residents for follow-up to completed service requests
• Manage and enter community information into CFR systems
• Monitor security systems and security cameras

Events and Functions

• Assist managers in conducting regular social events at various properties
• Creating and coordinating residents' parties and functions

Skills and Requirements

• High School diploma or GED
• One year of customer-facing experience in hospitality, retail sales, or food services
• Property management, leasing, community management, or administrative assistant experience welcome
• Exceptional communication skills – both verbal and written
• Strong organizational skills and ability to multitask
• Ability to solve problems through communication and ingenuity
• Impeccable attention to detail, pride in the quality of work, and energy
• Comfortable working alone but excited to work on a team
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Physical Requirements

Have constant need (66% to 100% of the time) to perform the following physical activities:

• Stand and walk, with little to no sitting, depending on specific needs of the day. Estimate 90% or more of time is spent on feet.
• Pick up litter, filing
• Show and inspect property Push or Pull
• Inspect and show the property, open and close doors
• Reach Above Shoulder
• Inspect property, store/retrieve supplies
• Constantly perform standing and walking activities related to inspecting and traveling between properties.

Constant need (66% to 100% of the time) to perform the following physical activities:

• Writing/Typing
• Corporate, inter-office, resident communication
• Grasping/Turning
• Telephone, doorknob use
• Typing, operation of office equipment

Over 25 lbs. Rare need (less than 1% of the time)

20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)

Less than 20 lbs. Frequent need (33% to 66% of the time)

Under 10 lbs. Constant need (66% to 100% of the time)

Reside Living is committed to conducting all employment practices for employees at all levels without regard to race, creed, genetic characteristics, gender, color, religion, sex, national origin or ancestry, age, mental or physical disability, marital status, sexual orientation, veteran/military status, gender identity/status, pregnancy, childbirth or related medical conditions, or any other characteristic protected by applicable state, federal or local laws, except where a bona fide occupational requirement exists.

Reside Living is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.