Concierge-Breakfast Attendant

Marriott Columbus OSU; Columbus (OH); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

Tuition assistance

Discounted room rates

Job summary

Concord is seeking a full-time concierge at our Columbus property to help guests maximize their visit with friendly, professional guidance on local attractions and services. You will respond to requests for transportation, reservations, and services, provide area information, and coordinate with hotel teams to ensure a seamless guest experience while upholding brand standards.

This role offers growth opportunities, a comprehensive benefits package, and a strong focus on exceptional guest service

Qualifications

• Must provide exceptional guest service and communicate clearly with guests and colleagues.

Responsibilities

• Respond to guest requests for special arrangements or services by making arrangements or identifying providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate department to resolve guest call, request, or problem.
• Review shift logs and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures, maintain professional appearance, protect assets.
• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, thank guests with appreciation.
• Speak clearly and professionally; prepare and review written documents; answer telephones with proper etiquette.

Job description

Love serving others? Making someone smile? Great at giving restaurant and entertainment advice as well as directions in your area? The hotel concierge is an important role at any full service hotel in providing the guest with the total “Guest Experience.” You are the go-to person the guest will come to for ideas on how to make their visit the most it can be…and you – armed with the knowledge of the areas best expected attractions – makes their stay memorable for years to come

The Role:

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.

Review shift logs/daily memo books and document pertinent information in logbooks.

Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Benefits (Full Time Associates only)

• We offer competitive wages.
• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, tuition assistance, 401K, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.