Room Inspector - Full-Time

PCH Hotels And Resorts, Inc.; Mobile, Northern (AL, KY); Hybrid; USD 16,531,000 - 33,062,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

FSA/HSA options

Short/Long-Term Disability

Paid holidays

Vacations

PTO and Sick Leave

Job summary

Battle House Hotel and Spa in Mobile is seeking a Room Inspector to supervise housekeeping cleaning activities, ensure guest rooms and public areas meet cleanliness standards, and report any issues to the manager.

You will inspect rooms, train staff, provide updates on room readiness, handle guest inquiries related to housekeeping, and help maintain inventory of linens and supplies.

Responsibilities

• Perform spot checks in guest rooms and hallways.
• Inspect rooms completed by Section Housekeepers for cleanliness.
• Provide status updates for all inspected rooms.
• Ensure all assigned rooms are ready for guests by shift end.
• Train and develop housekeeping staff.
• Respond to guest inquiries and complaints related to housekeeping.
• Report issues to the Manager for action.
• Report maintenance problems and follow up on resolutions.
• Collaborate to track and report room cleanliness results.
• Secure and return lost and found items with proper documentation.
• Assist Houseperson with linen room organization.
• Conduct two formal room inspections per Housekeeper per day.

Job description

At Battle House Hotel and Spa we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us?

This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description:

As a member of our hospitality team, the primary responsibility of a Room Inspector is to supervise and oversee the cleaning activities of the housekeeping staff to ensure that guest rooms and common areas are clean, orderly, and attractive by reporting any spot cleaning needs to the Room Attendants, inspecting completed rooms to ensure proper cleanliness and supplies, and promptly updating the status of rooms after inspection. This role is also responsible for ensuring that rooms are completed by the end of the shift and the training and development of housekeeping staff. A crucial part of this role is to regularly conduct formal room inspections to maintain consistent standards of cleanliness and report any maintenance or operational issues to the manager.

• Perform spot checks in guest rooms and hallways, promptly notifying Housekeeping Aides of any areas requiring additional cleaning.
• Inspect rooms completed by Section Housekeepers to ensure proper supplies and cleanliness according to hotel standards.
• Provide immediate status updates for all inspected rooms, ensuring accurate and up-to-date room readiness information.
• Ensure all assigned rooms are inspected and ready for guests by the end of the shift.
• Train and develop Housekeepers in your division, offering guidance and feedback to enhance their performance.
• Respond to guest inquiries and complaints related to housekeeping services, resolving issues to the satisfaction of guests and the hotel's standards.
• Report personnel, room, and hallway issues to the Manager for appropriate action or resolution.
• Report maintenance problems and follow up to ensure timely resolution by the maintenance department.
• Collaborate with the Housekeeping Manager to establish and maintain a system for tracking and reporting room cleanliness and inspection results.
• Secure and return lost and found items promptly, following proper documentation procedures.
• Assist the Houseperson in maintaining floor linen rooms, ensuring a well-organized supply of linens and essentials.
• Conduct two formal room inspections per Housekeeper per day to maintain cleanliness standards.
• Report all uncompleted rooms at the end of the shift to the Housekeeping Manager or Linen Room Attendant.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.