Concierge & Front Desk Admin (Resident Services)

Illuminus; New Berlin (WI); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short Term Disability

Basic Life

401K (with match)

Job summary

LindenGrove New Berlin, an Illuminus Community, is seeking a Concierge/Receptionist to be the first friendly face visitors see. You will deliver exceptional customer service, handle clerical work, and support residents, families, and staff with a professional, reliable presence.

Responsibilities include greeting visitors, answering calls, handling mail, scheduling appointments, processing payments, and maintaining records.

Qualifications

• High School diploma
• 2–3 years experience in a customer service role
• Word processing and spreadsheet knowledge
• Clerical abilities: Email, phone, scanning

Responsibilities

• Greet and direct visitors and manage phone calls
• Maintain and promote effective communication with residents and families
• Maintain a positive image of Illuminus/LindenGrove in the community
• Manage office duties: mail, supplies, and copies
• Schedule resident medical appointments and coordinate transportation
• Create flyers for staff and resident events
• Process deliveries and assist with basic clerical tasks
• Take admissions documents and maintain records

Skills

Customer service

Communication

Teamwork

Reliability

Professionalism

Tools

Word processing

Spreadsheet

Job description

LindenGrove New Berlin, an Illuminus Community, is seeking a Concierge/Receptionist to be the first friendly face visitors see. You will deliver exceptional customer service, handle clerical work, and support residents, families, and staff with a professional, reliable presence.

Responsibilities include greeting visitors, answering calls, handling mail, scheduling appointments, processing payments, and maintaining records.