Resident Concierge & Front Desk (Assisted Living)

Distinctive Living; Fanwood (NJ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

Paid Time Off

401k Retirement Plan & Life Insurance

Team Member Assistance Program

Job summary

Distinctive Living in Fanwood, NJ seeks a full-time Concierge to welcome residents and visitors, answer calls, and coordinate lobby activities. You will support sales, marketing, and the business office while ensuring a warm, professional reception.

Requirements include a high school diploma and at least 6 months of receptionist experience. Proficiency with Word/Excel is preferred, and excellent verbal and written communication is essential.

Qualifications

• High School Diploma or equivalent required.
• Six months of experience in a receptionist role or similar function.
• Experience with Microsoft Word and Excel preferred.

Responsibilities

• Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience; greet all visitors and answer incoming calls in a professional and respectful manner.
• Monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages; manage the lobby; monitor and ensure desk and lobby are clean and neat; create a comfortable, inviting area; assist the activity director and/or others as necessary in promoting activities with residents in the lobby.
• Sales & Marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member; respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available; facilitate experiences/tours of community as needed; knowledgeable and assist in supporting the marketing standards of the community; assist with duties related to the Lead Management Program; assist with assembling marketing packets as needed.
• Business Office: assist in processing new resident documentation; assist in maintenance of resident files and documentation while maintaining confidentiality.
• Promote and encourage residents to participate in activities.
• Follow and communicate company policies and procedures.
• This job description provides a framework for the job; other duties may be assigned as necessary.

Skills

Receptionist experience

Verbal communication

Written communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Distinctive Living in Fanwood, NJ seeks a full-time Concierge to welcome residents and visitors, answer calls, and coordinate lobby activities. You will support sales, marketing, and the business office while ensuring a warm, professional reception.

Requirements include a high school diploma and at least 6 months of receptionist experience. Proficiency with Word/Excel is preferred, and excellent verbal and written communication is essential.