Resident-Focused Front Desk Concierge

Illuminus; Town of Mukwonago (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short Term Disability

Basic Life Insurance

401K with match

Job summary

LindenGrove Mukwonago, an Illuminus Community, is seeking a Concierge/Receptionist to be the welcoming face of our campus. The role requires exceptional customer service, strong clerical skills, professionalism, and the ability to multi-task in a busy setting.

You will greet residents and visitors, answer calls, manage mail and supplies, coordinate appointments, and support daily administrative needs while upholding our mission and values. Monday–Friday, business hours.

Qualifications

• Commitment to quality service for residents and families.
• Upbeat, personable communicator with strong customer service skills.
• Ability to relate well to residents, families, staff, and community.
• Ability to work cooperatively with the team and protect confidentiality.

Responsibilities

• Greet and direct visitors, answer telephone, and route calls.
• Maintain effective communication with residents and family members.
• Process resident payments and manage mail and office supplies.
• Schedule resident medical appointments and coordinate transportation.
• Perform typing and other clerical duties for administrative staff.
• Maintain records according to retention policy.

Skills

Customer service

Communication

Clerical abilities

Teamwork

Education

High School diploma

2-3 years experience in a customer service role

Tools

Word processing

Spreadsheet

Phone handling

Email handling

Job description

LindenGrove Mukwonago, an Illuminus Community, is seeking a Concierge/Receptionist to be the welcoming face of our campus. The role requires exceptional customer service, strong clerical skills, professionalism, and the ability to multi-task in a busy setting.

You will greet residents and visitors, answer calls, manage mail and supplies, coordinate appointments, and support daily administrative needs while upholding our mission and values. Monday–Friday, business hours.