Concierge Experience Associate — Part Time

Premierpm; Jacksonville (FL); On-site; USD 19,000 - 23,000; Part time

Job summary

SpringHill Suites Jacksonville in Jacksonville, FL is seeking a part-time concierge to warmly greet guests and serve as a liaison with hotel departments. You will maintain guest services information, promote hotel amenities, and keep the concierge lounge tidy throughout shifts.

The role emphasizes strong communication, confidentiality, and the ability to stand and walk for extended periods within a standard office environment.

Qualifications

• Strong communication skills verbal and written.
• High work ethic and self-initiative.
• Proven customer service skills, including ability to be resourceful and creative.
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• Ability to stand and walk for extended periods.
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking throughout the workday.

Responsibilities

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Skills

Strong communication

Self-initiative

Customer service

Staff and guest confidentiality

Focused and timely

Stand and walk

Job description

SpringHill Suites Jacksonville in Jacksonville, FL is seeking a part-time concierge to warmly greet guests and serve as a liaison with hotel departments. You will maintain guest services information, promote hotel amenities, and keep the concierge lounge tidy throughout shifts.

The role emphasizes strong communication, confidentiality, and the ability to stand and walk for extended periods within a standard office environment.